United States Air Force Reservist eager to contribute military training and

professional experience toward supporting Base operations while

building a long-term, progressive career

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Ø  United States Air Force Reservist since May 2009; completed Basic as well as Specialized training in supplies and logistics

Ø  Numerous years of successful experience in client-focused, service-oriented industry, with solid background in Customer Service and Administrative Support

Ø  Dynamic communication, relationship building and problem solving skills

Ø  Experienced in training new hires as well as providing peer support in system operations

Ø  PC literate; skilled in Microsoft Excel, PowerPoint and Word

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Client Escalation Representative, Citibank - Tampa, FL                     2003-2009

Consistently ensured delivery of world-class customer service in managing client accounts and providing prompt solutions to escalated issues vital to maintaining high customer satisfaction and retention levels

Contributed sharp leadership and communication skills toward collaboratively training new hires

Took the initiative to enthusiastically assist associates with systems navigation to ensure optimal client servicing and operational performance

 

Military: US Air Force Reservist, 2009-present

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Medical Supply/Logistics Training, US Air Force Reserves, 2009

Basic Training, US Air Force Reserves, 2009

Graduate, Webster Shroader High School-NY; 2002

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Volunteer, Patient and Event Support, VA Hospital

Volunteer, MS Walk