yyyyyy x. yyyyyy
(xxx-xxx-xxxx • email@example.com
quality-focused leader with mba, bsn, and multiple industry credentials eager of offer 25+ years of experience in healthcare administration, team building / training, budget / cost control, process improvement, and regulatory compliance toward assisting in the delivery of superior medical services.
profile of qualifications
integral leader who directs the delivery of responsible patient care for all ages based on industry and / or healthcare facility standards of practices, and initiates corrective action plans to optimize medical center success.
top performer who provides quality staff recruitment that encourages low turnover rates and high levels of loyalty, along with planning and prioritizing team tasks to maximize use of resources and meet various healthcare goals.
excellent communicator and effective advocate who seamlessly interfaces between physicians, patients, and peers.
key areas of expertise
program development quality management regulatory compliance process improvement
team building / training budget prep / cost centers unit start-up operations committee leadership
healthcare administration strategic analysis / planning patient / physician relations workflow prioritization
education, licensure & certifications
master of business administration nova southeastern university
bachelor of science in nursing barry university
associate s degree in nursing polk community college
licensed practical nurse sheridan vocational center
registered nurse (fl #1527152, since 1983) state of florida
nursing administration certified (since 2000) • critical care registered nurse (since 1985) • acls certified (since 1986)
administrative director of quality management martin memorial health system (2008 c present)
utilize broad scope of healthcare knowledge to direct an infection control department, including overseeing a hand hygiene improvement initiative and mrsa elimination to achieve a significant decrease in hospital-acquired infections.
supervise a quality department which includes core measures and all regulatory submissions to jc and vha.
play a vital role in increasing the hospital s quality score from 65% to 93% in 18 months, achieving a #1 ranking for core measures for vha se in 1st quarter 2010, and generating most rapid improvement in the vha se network.
manage decision support services encompassing all aspects of joint commission accreditation for the center.
lead a successful hospital-wide joint commission survey in 2010 with only 3 direct findings, and direct efforts through theme, education, mock surveys, and computer-generated dissemination on process.
administrative director of critical care units & nursing support services (2006 c 2008)
administrative director of critical care units & cardiac rehab (2005 c 2006)
applied dynamic leadership talents toward directing up to 100 associates, including nursing supervisors, house secretaries, clinical nurse specialists, wound care teams, and staff within med-surg icus, pacu, and cardiac rehab.
coordinated cost-effective departmental budgets to maximize bottom-line results within key medical center areas.
planned unit structuring, design, equipment purchases, and start-up of cardiovascular icu and cv step-down units.
led cardiology and pulmonary service line which included projects on jc core measures for ami, chf, and pneumonia, along with participating in vap program, acs program, and sepsis bundle and glycemic control projects.
built positive professional relationships by co-chairing the hospital s interdisciplinary council of quality control.
structured a critical care mentorship program to orient and educate new nurses, and gained 100% retention rates.
served as site coordinator for duke university s crusade study of patients with nstemi at the hospital.
director of critical care units & cardiac rehab (2002 c 2005)
strategically steered multi-area healthcare operations by managing workflow of 175 associates, including handling budget responsibilities for med-surg icus, progressive care, telemetry, overflow, pacu, and cardiac rehab areas.
offered abilities as a leader of a cardiology service line, and participated in integral mentorships for bsn students.
f. diane pullen resume • page two (xxx-xxx-xxxx
professional synopsis (continued)
nurse manager of critical care units & cardiac rehab (2002)
efficiently managed 120 skilled nursing associates, along with overseeing cost center budgetary activities for icus, pacu, telemetry, progressive care, overflow, and cardiac rehab, and co-chairing a cardiology service line team.
nurse manager of progressive care & telemetry units (1995 c 2002)
met healthcare goals by managing up to 100 top associates, preparing budgets, overseeing two cost centers, and implementing new service lines for vascular patients including staff education and cqi team leader responsibilities.
served as chairperson of a multidisciplinary discharge task force and facilitator of a hospital wound care team.
charge nurse of progressive care unit (1989 c 1995) • staff rn of medical intensive care unit (1987 c 1989)
additional nursing roles held prior to 1987
promote community healthcare knowledge by delivering educational seminars throughout the south florida area.
demonstrate wide-ranging nursing proficiencies toward serving as a staff rn in critical care areas of icc and icu.
recognized for job performance excellence as martin memorial hospital s star leader of the quarter in 2008.
noted in manchester s prominent who s who registry of executives and professionals for 2005 c 2006.
received an aacn grant for studies on nurses perspective on end-of-life care in an icu setting for 2004 c 2005.
selected by fna for clinical excellence in 1998.
achieved martin memorial hospital s nursing excellence award in 1992, 1993, and 1996.
treasure coast chapter aacn member (1992 c present) • president (2003) • treasurer (2004 c 2005)
board member (2004) • co-president (1999 c 2000)
national association of critical care nurses member (1992 c present)
florida organization of nurse executives member (2003 c 2009)
sigma theta tau national honor society member (1998 c 2009)
member, martin memorial hospital ethics committee 1998 c present
member, american heart association community board 2005 c 2006
advertising co-chair, american heart association heart ball committee 2005
member visiting nurse association chf community board 2004 c 2008
team captain, united way 2004 c 2005
team captain, american heart association walk 2002 c 2005
speaker, fox 29 wflx eye on south florida health care issues 2002
co-chair, cardiac support group martin memorial hospital 2001 c 2006
acls instructor, american heart association 1998 c 2006
cpr instructor american heart association 1995 c 2000
speaker, florida nurses association on clinical excellence conference 1998
presenter, treasure coast chapter aacn at ccrn core review class 1997
presenter, acls prep class for martin memorial hospital / american heart association 1995
speaker, gold coast chapter aacn wealth of knowledge topic: ethics in critical care 1994
speaker, treasure coast chapter aacn topic: ethics in critical care 1993
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • firstname.lastname@example.org
hiring agent name
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
i am excited to build a rewarding career with your organization, and am confident that my professional skills, academic credentials, and industry training can help to achieve your objectives. i can offer 25+ years of combined experience in healthcare administration, team building / training, budget / cost control, program development, and strategic planning / analysis, and am well-versed in all facets of process improvement, quality management, patient / physician relations, committee leadership, and regulatory compliance.
to complement my background, please note that i hold a master of business administration from nova southeastern university, a bachelor of science in nursing from barry university, and an associate s degree in nursing from polk community college. i have been a licensed practical nurse since 1979 and a registered nurse since 1983. i also hold certifications in nursing administration (since 2000), critical care registered nursing (since 1985), and acls (since 1986).
currently, as an administrative director of quality management for martin memorial health system, i utilize my broad scope of healthcare services knowledge to direct an infection control department, including overseeing a system-wide hand hygiene improvement initiative and mrsa elimination within the hospital setting. in this position, i also supervise a quality department which includes core measures and all regulatory submissions to jc and vha, and manage decision support services encompassing all aspects of joint commission accreditation for the medical center.
as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience in progressive roles such as administrative director of critical care units, cardiac rehab, and nursing support services; director of critical care units and cardiac rehab; and nurse manager of critical care units, cardiac rehab, progressive care units, and telemetry units whereas i have collectively managed up to 500 total associates, developed and controlled high-volume multi-area budgets, and participated in various healthcare committees, program implementations, and new unit start-up operations.
for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your healthcare team. i look forward to hearing from you, and thank you in advance for your consideration.
f. diane pullen, rn, bsn, mba, ccrn, ne-bc
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