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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •




quality-focused leader with mba, bsn, and multiple industry credentials eager of offer 25+ years of experience in healthcare administration, team building / training, budget / cost control, process improvement, and regulatory compliance toward assisting in the delivery of superior medical services.



profile of qualifications


         integral leader who directs the delivery of responsible patient care for all ages based on industry and / or healthcare facility standards of practices, and initiates corrective action plans to optimize medical center success.

         top performer who provides quality staff recruitment that encourages low turnover rates and high levels of loyalty, along with planning and prioritizing team tasks to maximize use of resources and meet various healthcare goals.

         excellent communicator and effective advocate who seamlessly interfaces between physicians, patients, and peers.



key areas of expertise


program development                 quality management                        regulatory compliance                 process improvement

team building / training           budget prep / cost centers             unit start-up operations               committee leadership

healthcare administration         strategic analysis / planning         patient / physician relations       workflow prioritization



education, licensure & certifications


master of business administration                                                                                                 nova southeastern university

bachelor of science in nursing                                                                                                                                    barry university

associate s degree in nursing                                                                                                                        polk community college

licensed practical nurse                                                                                                                          sheridan vocational center


registered nurse (fl #1527152, since 1983)                                                                                                            state of florida


nursing administration certified (since 2000) • critical care registered nurse (since 1985) • acls certified (since 1986)



professional synopsis


martin memorial hospital, stuart, fl                                                                                                                            1987 c present


administrative director of quality management martin memorial health system (2008 c present)

         utilize broad scope of healthcare knowledge to direct an infection control department, including overseeing a hand hygiene improvement initiative and mrsa elimination to achieve a significant decrease in hospital-acquired infections.

         supervise a quality department which includes core measures and all regulatory submissions to jc and vha.

         play a vital role in increasing the hospital s quality score from 65% to 93% in 18 months, achieving a #1 ranking for core measures for vha se in 1st quarter 2010, and generating most rapid improvement in the vha se network.

         manage decision support services encompassing all aspects of joint commission accreditation for the center.

         lead a successful hospital-wide joint commission survey in 2010 with only 3 direct findings, and direct efforts through theme, education, mock surveys, and computer-generated dissemination on process.


administrative director of critical care units & nursing support services (2006 c 2008)

administrative director of critical care units & cardiac rehab (2005 c 2006)

         applied dynamic leadership talents toward directing up to 100 associates, including nursing supervisors, house secretaries, clinical nurse specialists, wound care teams, and staff within med-surg icus, pacu, and cardiac rehab.

         coordinated cost-effective departmental budgets to maximize bottom-line results within key medical center areas.

         planned unit structuring, design, equipment purchases, and start-up of cardiovascular icu and cv step-down units.

         led cardiology and pulmonary service line which included projects on jc core measures for ami, chf, and pneumonia, along with participating in vap program, acs program, and sepsis bundle and glycemic control projects.

         built positive professional relationships by co-chairing the hospital s interdisciplinary council of quality control.

         structured a critical care mentorship program to orient and educate new nurses, and gained 100% retention rates.

         served as site coordinator for duke university s crusade study of patients with nstemi at the hospital.


director of critical care units & cardiac rehab (2002 c 2005)

         strategically steered multi-area healthcare operations by managing workflow of 175 associates, including handling budget responsibilities for med-surg icus, progressive care, telemetry, overflow, pacu, and cardiac rehab areas.

         offered abilities as a leader of a cardiology service line, and participated in integral mentorships for bsn students.

f. diane pullen                                     resume • page two                                            (xxx-xxx-xxxx



professional synopsis (continued)


martin memorial hospital, stuart, fl (continued)                                                                                                    1987 c present


nurse manager of critical care units & cardiac rehab (2002)

         efficiently managed 120 skilled nursing associates, along with overseeing cost center budgetary activities for icus, pacu, telemetry, progressive care, overflow, and cardiac rehab, and co-chairing a cardiology service line team.


nurse manager of progressive care & telemetry units (1995 c 2002)

         met healthcare goals by managing up to 100 top associates, preparing budgets, overseeing two cost centers, and implementing new service lines for vascular patients including staff education and cqi team leader responsibilities.

         served as chairperson of a multidisciplinary discharge task force and facilitator of a hospital wound care team.


charge nurse of progressive care unit (1989 c 1995) • staff rn of medical intensive care unit (1987 c 1989)


additional nursing roles held prior to 1987



supplemental experience



the network for continuing medical education, secaucus, nj                                                                                2006 c present


         promote community healthcare knowledge by delivering educational seminars throughout the south florida area.


per diem rn

indian river medical center, vero beach, fl                                                                                                                 2006 c present


         demonstrate wide-ranging nursing proficiencies toward serving as a staff rn in critical care areas of icc and icu.



career honors


         recognized for job performance excellence as martin memorial hospital s star leader of the quarter in 2008.

         noted in manchester s prominent who s who registry of executives and professionals for 2005 c 2006.

         received an aacn grant for studies on nurses perspective on end-of-life care in an icu setting for 2004 c 2005.

         selected by fna for clinical excellence in 1998.

         achieved martin memorial hospital s nursing excellence award in 1992, 1993, and 1996.



professional affiliations


treasure coast chapter aacn member (1992 c present) • president (2003) • treasurer (2004 c 2005)

                                                              board member (2004) • co-president (1999 c 2000)


national association of critical care nurses member (1992 c present)

florida organization of nurse executives member (2003 c 2009)

sigma theta tau national honor society member (1998 c 2009)



community activities


member, martin memorial hospital ethics committee                                                                                            1998 c present

member, american heart association community board                                                                                                2005 c 2006

advertising co-chair, american heart association heart ball committee                                                                           2005

member visiting nurse association chf community board                                                                                            2004 c 2008

team captain, united way                                                                                                                                                        2004 c 2005

team captain, american heart association walk                                                                                                            2002 c 2005

speaker, fox 29 wflx eye on south florida health care issues                                                                                              2002

co-chair, cardiac support group martin memorial hospital                                                                                     2001 c 2006

acls instructor, american heart association                                                                                                                    1998 c 2006

cpr instructor american heart association                                                                                                                       1995 c 2000

speaker, florida nurses association on clinical excellence conference                                                                               1998

presenter, treasure coast chapter aacn at ccrn core review class                                                                                      1997

presenter, acls prep class for martin memorial hospital / american heart association                                                1995

speaker, gold coast chapter aacn wealth of knowledge topic: ethics in critical care                                          1994

speaker, treasure coast chapter aacn topic: ethics in critical care                                                                                 1993

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •







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i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your organization, and am confident that my professional skills, academic credentials, and industry training can help to achieve your objectives.  i can offer 25+ years of combined experience in healthcare administration, team building / training, budget / cost control, program development, and strategic planning / analysis, and am well-versed in all facets of process improvement, quality management, patient / physician relations, committee leadership, and regulatory compliance.


to complement my background, please note that i hold a master of business administration from nova southeastern university, a bachelor of science in nursing from barry university, and an associate s degree in nursing from polk community college.  i have been a licensed practical nurse since 1979 and a registered nurse since 1983.  i also hold certifications in nursing administration (since 2000), critical care registered nursing (since 1985), and acls (since 1986).


currently, as an administrative director of quality management for martin memorial health system, i utilize my broad scope of healthcare services knowledge to direct an infection control department, including overseeing a system-wide hand hygiene improvement initiative and mrsa elimination within the hospital setting.  in this position, i also supervise a quality department which includes core measures and all regulatory submissions to jc and vha, and manage decision support services encompassing all aspects of joint commission accreditation for the medical center.


as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience in progressive roles such as administrative director of critical care units, cardiac rehab, and nursing support services; director of critical care units and cardiac rehab; and nurse manager of critical care units, cardiac rehab, progressive care units, and telemetry units whereas i have collectively managed up to 500 total associates, developed and controlled high-volume multi-area budgets, and participated in various healthcare committees, program implementations, and new unit start-up operations.


for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your healthcare team.  i look forward to hearing from you, and thank you in advance for your consideration.






f. diane pullen, rn, bsn, mba, ccrn, ne-bc

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