yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile manager eager to contribute retail expertise as well as strong personnel development skills and merchandising talents toward actively supporting an organization in maximizing performance.

 

profile

 

• respected manager offering solid and progressive retail operations experience, with specific expertise in employee training/development, store operations, loss prevention, and merchandising.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

• studied up on remodel processes in preparation of upcoming changes in current district.
• recognized as hard-working professional with proven ability to grasp new concepts quickly and develop innovative solutions to unusual problems.

 

professional experience

service & training manager old navy                                                                                      2007-present

• sharp business acumen and experienced in managing broad scope of operations, from ensuring proper execution of sales tasks and tracking sales goal progress to developing total store schedules and sales plan to accurately support the business needs.
• actively uphold the customer service vision and brand integrity in support of company standards.
• effectively interviewing, hiring and training of sales associates and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• spearhead the execution of markdowns, signage and marketing elements, ensuring compliance with merchandising and visual presentation guidelines.

 

front desk lead sadler health care center                                                                                2007-2008

• effectively managed a broad range of administrative functions, from checking patients in/out and handling multi-line phone system to making appointments and verifying patient insurance eligibility.
• consistently ensured delivery of quality customer service vital to sustaining and growing client base.
• proficiently trained new and temporary employees on all front desk responsibilities.

 

customer service/retention representative cellular one                                                             1999-2007

• successfully steered customer service operations to generate high volume growth and revenue.
• utilized extensive knowledge of ho billing systems, atlys billing systems and microsoft office suite in handling personal and business accounts.
• responsible for answering high-volume multi-line phone systems, data entry and updating information

 

volunteer experience

 

volunteer march of dimes                                                                                                             2007-2009

• successfully lead associates in the organization and execution of event, raising $1300 in 2008.

 

volunteer events coordinator plainfield & bellaire elementary schools                                    2007-2009

• organized multiple events for associates to assist local schools; resulting in a $500 team field grant.

 

volunteer project share community outreach                                                                          2007-2009

• responsible for coordinating a food donation drive to provide needy families with thanksgiving meals.