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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000



productive team player eager to contribute dynamic building engineering, preventive maintenance, coordination, customer service, administration, leadership and communications skills in a facilities management role actively supporting a progressive company in maximizing operational performance.


career profile

ø  hvac/refrigeration universal certification.

ø  over ten years of solid experience in all phases of facilities management.

ø  record of progression to assignments of increasing authority and responsibility.

ø  career built in housing unit, property management and hvac sectors.

ø  expertise in all phases of multi-unit preventive maintenance programs.

ø  recruit, train and oversee property management/janitorial staffs.

ø  demonstrated competence in planning, scheduling and overseeing daily operations.

ø  adept in team leadership, documentation and unit communications.

ø  consistently meet/exceed organizational objectives.

ø  oversee financial control, budgeting, procurement and inventory control.

ø  knowledgeable in administrative procedures and policy implementation.

ø  skilled in all phases of building codes and regulatory compliance.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  proficient in advanced business software applications including ms office suite and construction/billing software.


professional experience

university commons condominiums, chicago, il                                                                         2005 - present

facility manager

       retained to oversee all facility management/building engineering issues for this 1,000 unit, seven building condominium complex.

       designed and implemented highly successful preventive maintenance program for this new facility.

       source and train maintenance and janitorial staff personnel.

       facilitate all mechanical/building repairs and maintenance.

       monitor inventory and procure supplies as needed.

       develop and execute annual maintenance budgets.

       establish positive vendor relationships.

       conduct in-depth employee performance reviews.


banner property management inc., northfield, il                                                                             2001 - 2004

regional maintenance director/property manager

       tasked with management of capital projects at multiple property sites.

       hired and trained effective maintenance staffs.

       implemented annual maintenance budgets for existing and newly acquired properties.

       launched well-regarded preventive maintenance program.

       initiated successful inventory control.



earlier background

prior to 2001, served as maintenance supervisor, banner property management-breckenridge apartments, portage, in, technician, doler heating, plumbing and air conditioning, chesterton, in, production supervisor, u.s. reduction company, east chicago, in, and field operator, american maize products company, hammond, in.  in these assignments built outstanding maintenance, hvac, plumbing, electrical, inventory control and staff supervision skill sets.




environmental technical institute, blue island, il, heating, air conditioning and refrigeration universal certification, 1998


ivy technical school, hammond, in, hvac coursework

william j. hetzel                                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000




cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a facilities management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over ten years of facilities management background with current responsibility for 1,000 unit, seven building condominium complex.  to complement this background, i possess demonstrated expertise in building engineering, preventive maintenance, staff recruitment/supervision, budgets, inventory and vendor relations, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









william j. hetzel












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