Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

 

Vacancy Posting:

Position:

 

Public Relations, Interpersonal Relations, Client Relations, Customer Service, Auditing, Program Management/Coordination, Project Management, Operations Management, Administration, Leadership, Administrative Support, Office Operations, Staff Supervision, Training & Development, Scheduling, Human Resources,  Performance Evaluation, Research, Information Gathering, Data Generation, Data Administration, Records Management, Strategic Planning, Organization, Time Management, Multi-tasking, Communications, Leadership

 

Professional Experience

01/09-Present

Front Desk Manager-Overnight

Westin Jersey City Newport

Jersey City, NJ

Hours per Week: 50

Salary:

Supervisor: Donna Robinson; Phone xxx-xxx-xxxx ; Consent to Contact: Yes

Effectively steer front-desk operations, demonstrating dynamic leadership skills in effectively training, scheduling and directing a high-performance team of Front Desk, Engineering, Service Express, and Security staff.  Contributed industry expertise toward collaborating in opening Front Office in support of new hotel launch.

 

12/2007-12/2008

Roosevelt Hotel

New York, NY

Front Desk Manager/Manager on Duty

Hours per Week: 50

Salary:

Supervisor: Kenneth Hung; Phone: 212-661-9600; Consent to Contact: Yes

Directed Front Desk, Guest Response, Bell Desk, and PBX operations for 1015-room, 3-star Manhattan hotel employing 34 unionized front office staff, with accountability for staff management, daily training and meetings, labor/union relations, coaching/counseling, and disciplinary actions in compliance with union contract, regulatory and internal standards. 

Effectively reviewed and trained staff based on Guest Satisfaction Scores. Applied working knowledge of accounting/booking functions toward balancing House.  Contributed technology knowledge toward troubleshooting computers for prompt resolution.

 

06/2007-09/2007

Hampton Inn Times SQ North

New York, NY

Trainer / Assistant Front Office Manager

Hours per Week: 40

Salary:

Recruited to train Front Desk Staff on Hilton Satisfaction and Loyalty Tracking (SALT) system, substantially boosting scores over span of 3-month project.  Drove daily front desk operations.

 

 

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02/2006-07/2006

Motel 6 Training Program

Carlsbad, CA

Relief GM in Training

Hours per Week: 50

Salary:

Supervisor: Scott Maltby; Phone: 760-434-7135; Consent to Contact: Yes

Successfully completed intensive 350-hour, on-site and classroom training program in broad-scope operations.  Actively collaborated in full-range Housekeeping, Front Desk and Engineering human resource functions spanning recruiting, hiring, training, scheduling, supervision, motivation, retention, and termination.  Efficiently monitored P&L to ensure maximum revenue and profit performance.  Managed payroll processing as well as daily safe count and bank drops.

 

11/2005-02/2006

Sandia Resort and Casino

Albuquerque, NM

Night Manager on Duty/Night Audit Supervisor

Hours per Week: 40

Salary:

Supervisor: Ron; Phone: 505-796-7500; Consent to Contact: Yes

Assisted in efficiently opening front office for new resort, including establishing operating procedures and front office staffing; effectively trained, scheduled and led team in overnight front office operations.

 

01/2005-10/2005

Embassy Suites

Albuquerque, NM

Front Desk Supervisor

Hours per Week: 40

Salary: 20K USD/annual

Supervisor: N/A-Front Desk Manager; Phone: 505-245-7100; Consent to Contact: Yes

Played key role in the successful launch of new hotel by actively participating in all areas of opening activities.  Contributed sharp leadership skills toward supervising a productive front office team.

 

1/2004 - 8/2004

Lovelace Health Plan

Health Promotions Coordinator
Hours per week: 40

Salary: $25K USD/annual
Supervisor: Leslie Shainline; Phone: 505-232-1735; Consent to Contact: Yes

Collaborated in startup of new Disease Management Department by organizing office space and employee binders.  Delivered quality administrative/ secretarial support of medical/health team, with responsibilities ranging from scheduling patients and creating/updating patient documents and educational pamphlets to managing high-volume phones, maintaining patient/ nurse phone transactions and securely managing highly confidential patient data.

6/2003-11/2003

Lovelace Sandia Health Systems

Patient Care Tech

Hours per Week: 30

Salary: $21K USD/annual
Supervisor: West Mesa Medical Center-Director of ICU; Phone: 505-727-8000; Consent to Contact: Yes

Applied solid administrative skills toward charting/recording daily activities and assembling reports and files.  Conducted ECGs, including monitoring and interpreting telemetry data, set up stress tests, measured/recorded vitals, performed venipunctures, and packaged specimens for proper transmittal and transport to lab. Additionally set up X-rays and developed film, and assisted physician/nurses with patient care.

 

 

 

 

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9/1998 - 9/2002
Quest Diagnostics Inc

Phlebotomist/Drug Screener
Hours per week: 40

Salary: $27K USD/annual
Supervisor: Ruth Gruppo; Phone: 201-447-9393; Consent to Contact: Yes

Performed both venipunctures and drug tests, including specimens packaging and transport to lab.

 

Education

Norwich University, Northfield, VT

Master s of Art in Diplomacy

GPA: N/A

Year Earned: In Progress

 

University of Phoenix, Phoenix, AZ

Bachelor s of Science in Business/Management

GPA: 3.64

Year Earned: 2009

Credit Hours: 120 C Semester Hours: 30 (transferred credits)

GPA: 3.87/4.0 scale

Key Coursework: Business Management, Employment Law, Team Building

University of New Mexico
Albuquerque, New Mexico US

Major: Business

Minor: Marketing

Attended: 2006

Semester Hours: 12

GPA: 3.0/4.0 scale

Key Coursework: Undergrad toward transfer to University of Phoenix

 

Passaic County Community College
Paterson, New Jersey US

Major: Business

Attended: 1997-1999
Semester Hours: 28

GPA: 3.0/4.0 scale
Key Coursework: Undergrad towards Associates for transfer to Bachelors

 

Medical Training Institute

Bloomfield, NJ

Certification Medical Assistant Program; Phlebotomy and EKG Minor

Year Earned: 1997

Key Coursework: Medical Assistant and EKG/Phlebotomy

Technical Skills

 

Microsoft Office Products, Firefox, Internet Explorer, Timesavers Payroll System, Galaxy Light Speed, Opera, On Q, LodgeNet, Wayport, Showcase