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yyyyyy x. yyyyyy

4350 maywood drive ª paducah, ky 42001 ªxxx-xxx-xxxx ª


dynamic, ambitious and experienced general management professional with an exceptional track record of leading day to day business operations, optimizing staff performance, and maximizing profitability and revenue results.  hands-on marketing, sales and employee development expertise as well as a sincere dedication to customer satisfaction.  offering over 20 years of leadership experience to a forward-thinking organization that values strong management, staff development, marketing and business acumen.  core competencies include:


   marketing and merchandising

   loss prevention/cost control

   employee training and development

   customer service focused

   decision making/problem solving

   loyal, hardworking and reliable

   skilled buyer & planner

   prospect and identify new trends

   forecast/coordinate/review sales activities

   drive key business/marketing initiatives

   business analysis & process improvement

   maintain knowledgebase of industry practices


professional history


2009 to present:  love s travel store/arby s, calvert city, ky - marketing manager

   provide leadership and oversight for day to day operations activities; spearhead all merchandising, buying and planning activities to support corporate initiatives for revenue and profitability goals.

   create and execute visually interesting and successful merchandising and display locations; generate consumer interest and optimize point of sale purchases.


2005 to 2009:  walgreens, paducah, ky - assistant manager

   met customer needs by providing world-class customer service that exceeded expectations, listened and responded effectively to customer complaints; set example to all employees by providing a positive customer service environment.

   managed staff; delegation, provided feedback, and promoted teamwork and performance management; performed store resets to optimize displays and incremental sales.


1998 to 2005:  suncoast video,  paducah, ky - general manager

   led aggressive merchandising and promotional activities to drive business activity; established sales benchmarks for staff, and measured performance against goals.

   oversaw inventory management, staff development and customer service initiatives; resolved customer issues, maintained accountability for cash flow and reporting.


1989 to 1998:  coach house gifts,  nashville, tn/paducah, ky - general manager

   collaborated with a wide variety of vendors to enhance product offerings, set floor plans, and execute interesting displays; scheduled staff and ensured strict control of expenses and labor hours.




draughons business college . paducah, ky - associates degree, business management

southern illinois university, edwardsville, il - bachelors degree, political science

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