yyyyyy x. yyyyyy
dynamic, ambitious and experienced general management professional with an exceptional track record of leading day to day business operations, optimizing staff performance, and maximizing profitability and revenue results. hands-on marketing, sales and employee development expertise as well as a sincere dedication to customer satisfaction. offering over 20 years of leadership experience to a forward-thinking organization that values strong management, staff development, marketing and business acumen. core competencies include:
marketing and merchandising
loss prevention/cost control
employee training and development
customer service focused
decision making/problem solving
loyal, hardworking and reliable
skilled buyer & planner
prospect and identify new trends
forecast/coordinate/review sales activities
drive key business/marketing initiatives
business analysis & process improvement
maintain knowledgebase of industry practices
2009 to present: love s travel store/arby s, calvert city, ky - marketing manager
provide leadership and oversight for day to day operations activities; spearhead all merchandising, buying and planning activities to support corporate initiatives for revenue and profitability goals.
create and execute visually interesting and successful merchandising and display locations; generate consumer interest and optimize point of sale purchases.
2005 to 2009: walgreens, paducah, ky - assistant manager
met customer needs by providing world-class customer service that exceeded expectations, listened and responded effectively to customer complaints; set example to all employees by providing a positive customer service environment.
managed staff; delegation, provided feedback, and promoted teamwork and performance management; performed store resets to optimize displays and incremental sales.
1998 to 2005: suncoast video, paducah, ky - general manager
led aggressive merchandising and promotional activities to drive business activity; established sales benchmarks for staff, and measured performance against goals.
oversaw inventory management, staff development and customer service initiatives; resolved customer issues, maintained accountability for cash flow and reporting.
1989 to 1998: coach house gifts, nashville, tn/paducah, ky - general manager
collaborated with a wide variety of vendors to enhance product offerings, set floor plans, and execute interesting displays; scheduled staff and ensured strict control of expenses and labor hours.
draughons business college . paducah, ky - associates degree, business management
southern illinois university, edwardsville, il - bachelors degree, political science
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