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Kathy Dvorak
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement: SZ-324286-060-10
Job Title: Social Insurance Specialist; Management Support Specialist
CORE COMPETENCIES
Customer Service, Claims Review, Eligibility Determination, Payout Allocation, Administrative Determination, Systems Support, Database Management, Records Maintenance, Data Review, Insurance Claims Representation, Initial/Post Entitlement Resolution, Program Management, Program/Management Analysis, Administration, Operations, Information Management Systems, Database Administration, Data Generation, Regulatory/Procedural Compliance, Human Resource Management, Training, Communications, Public Relations, Consulting, and Research.
PROFESSIONAL EXPERIENCE
9/2006-Present
Social Insurance Specialist, GS 11-4
Social Security Administration
Fargo, ND
Hours per Week: 40
Salary:
$63,148
Supervisor: Cindy Lunneborg Phone xxx-xxx-xxxx May Contact: Yes
Actively serve as Social Insurance Specialist, consistently providing hands-on, personalized customer service to each client. Consistently educate customers on rights within Social Security laws. Proficiently establish client eligibility for benefits and determine amount of benefits paid out. Utilized innovative computer technology to update and maintain claim information.
9/2003-6/2006
Bookkeeper
Castle Finders Realty
Albuquerque, NM
Hours
per Week: Varied
Salary: 10.00/Hour
Supervisor: Diana Griego Phone: 505-238-6478 May Contact: Yes
Successfully maintained all financial records in a detailed computerized system. Consistently performed specialized jobs on behalf of management, including research, travel itineraries and assisting in web development.
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Kathy Dvorak Page 2 of 2
10/2003-5/2006
Massage Therapist
Self-Employed
Albuquerque,
NM
Hours per Week: 10
Salary: $60.00/hour
Supervisor: Kathy Dvorak Phone:701-281-1899 May Contact: Yes
Successfully steered massage therapy operations to generate high volume growth and revenue. Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
6/1999-12/2002
Travel Service Associate
Rosenbluth International
Dickinson, ND
Hours
per Week: 24
Salary: $18,000
Supervisor: Tara Couch Phone: 701-225-7906 May Contact: Yes
Successfully revamped a travel related website on behalf of company, increasing clientele base. Responsible for improving web navigation, while also making travel arrangements for customers. Facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
1/1983-10/1991
Social Insurance Technician, GS 10-3
Social Security Administration
Dickinson, ND
Hours
per Week: 24-35
Salary: $30,210
Supervisor: Lee Gerlach Phone xxx-xxx-xxxx May Contact: Yes
Quickly promoted from Service Representative to Data Review Technician then to Social Insurance Technician/Claims Representative for exceptional on the job performance. Tasked with handling customer service requests and post-entitlement issues for Social Security recipients. Efficiently performed manual computations and handled data input. Responsible for overseeing initial and post entitlement inquiries. Successfully verified eligibility requirements and payouts for retirement, survivor and disability benefits.
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Kathy Dvorak Page 3 of 3
6/1970-9/1981
Assistant Bookkeeper
Shanty Motel
Havre, MT
Hours
per Week: 40
Salary: $5.75/Hour
Supervisor: Betty Erickson Phone: 623-238-4996 May Contact: Yes
Effectively trained and directed 10-member staff and actively collaborated in Human Resource operation functions such as evaluating performance and providing guidance/mentoring. Successfully handled a broad range of administrative operations, including checking customers in/out, answering high-volume switchboard, performing wake-up calls, and ensuring quality customer service. Serving as Assistant Bookkeeper, responsible for inventory, payroll, correspondence, bank deposits, and purchasing.
EDUCATION
New Mexico School of Natural Theraputics
Natural Therapeutic Specialist
Licensed Massage Therapist
Albuquerque, NM
7/2003
Northern Montana College
Associates Degree
Major in Business Administration
8/1983
Credit Hours: 79
GPA: 3.15
High School
Degree: Diploma
Date Earned:
CERTIFICATIONS/CREDENTIALS
Certified Dental Assistant,
Service Representative, 1983
Data Review Technician, 1983
Social Insurance Specialist, 1986
Travel Associate, 1996
Natural Therapeutic Specialist, 2003
AFFILIATIONS
Member, Association of Bodyworkers and Massage Therapists
County Youth Director, Farmers Union
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