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Kathy Dvorak
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Security Number:

Citizenship:

Veteran s Preference#

 

Vacancy Announcement: SZ-324286-060-10

Job Title: Social Insurance Specialist; Management Support Specialist

 

 

 

CORE COMPETENCIES

 

Customer Service, Claims Review, Eligibility Determination, Payout Allocation, Administrative Determination, Systems Support, Database Management, Records Maintenance, Data Review, Insurance Claims Representation, Initial/Post Entitlement Resolution, Program Management, Program/Management Analysis, Administration, Operations, Information Management Systems, Database Administration, Data Generation, Regulatory/Procedural Compliance, Human Resource Management, Training, Communications, Public Relations, Consulting, and Research.

 

 

PROFESSIONAL EXPERIENCE

 

9/2006-Present

Social Insurance Specialist, GS 11-4

Social Security Administration

Fargo, ND

Hours per Week: 40

Salary: $63,148
Supervisor: Cindy Lunneborg Phone xxx-xxx-xxxx May Contact: Yes

Actively serve as Social Insurance Specialist, consistently providing hands-on, personalized customer service to each client. Consistently educate customers on rights within Social Security laws. Proficiently establish client eligibility for benefits and determine amount of benefits paid out. Utilized innovative computer technology to update and maintain claim information.

 

9/2003-6/2006

Bookkeeper

Castle Finders Realty

Albuquerque, NM

Hours per Week: Varied
Salary: 10.00/Hour
Supervisor: Diana Griego Phone: 505-238-6478 May Contact: Yes

Successfully maintained all financial records in a detailed computerized system. Consistently performed specialized jobs on behalf of management, including research, travel itineraries and assisting in web development.

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Kathy Dvorak Page 2 of 2

 

10/2003-5/2006

Massage Therapist

Self-Employed

Albuquerque, NM
Hours per Week: 10
Salary: $60.00/hour
Supervisor: Kathy Dvorak Phone:701-281-1899 May Contact: Yes

Successfully steered massage therapy operations to generate high volume growth and revenue. Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

6/1999-12/2002

Travel Service Associate

Rosenbluth International

Dickinson, ND

Hours per Week: 24
Salary: $18,000
Supervisor: Tara Couch Phone: 701-225-7906 May Contact: Yes

Successfully revamped a travel related website on behalf of company, increasing clientele base. Responsible for improving web navigation, while also making travel arrangements for customers. Facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

1/1983-10/1991

Social Insurance Technician, GS 10-3

Social Security Administration

Dickinson, ND

Hours per Week: 24-35
Salary: $30,210
Supervisor: Lee Gerlach Phone xxx-xxx-xxxx May Contact: Yes

Quickly promoted from Service Representative to Data Review Technician then to Social Insurance Technician/Claims Representative for exceptional on the job performance. Tasked with handling customer service requests and post-entitlement issues for Social Security recipients. Efficiently performed manual computations and handled data input. Responsible for overseeing initial and post entitlement inquiries. Successfully verified eligibility requirements and payouts for retirement, survivor and disability benefits.

 

 

 

 

 

 

 

 

 

 

 

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Kathy Dvorak Page 3 of 3

 

6/1970-9/1981

Assistant Bookkeeper

Shanty Motel

Havre, MT

Hours per Week: 40
Salary: $5.75/Hour
Supervisor: Betty Erickson Phone: 623-238-4996 May Contact: Yes

Effectively trained and directed 10-member staff and actively collaborated in Human Resource operation functions such as evaluating performance and providing guidance/mentoring. Successfully handled a broad range of administrative operations, including checking customers in/out, answering high-volume switchboard, performing wake-up calls, and ensuring quality customer service. Serving as Assistant Bookkeeper, responsible for inventory, payroll, correspondence, bank deposits, and purchasing.

 

 

EDUCATION

 

New Mexico School of Natural Theraputics

Natural Therapeutic Specialist

Licensed Massage Therapist

Albuquerque, NM

7/2003

 

Northern Montana College

Associates Degree

Major in Business Administration

8/1983

Credit Hours: 79

GPA: 3.15

High School
Degree: Diploma

Date Earned:

 

CERTIFICATIONS/CREDENTIALS

 

Certified Dental Assistant,

Service Representative, 1983

Data Review Technician, 1983

Social Insurance Specialist, 1986

Travel Associate, 1996

Natural Therapeutic Specialist, 2003

 

AFFILIATIONS

 

Member, Association of Bodyworkers and Massage Therapists

County Youth Director, Farmers Union

 

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