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yyyyyy x. yyyyyy 3500 highway 39 north #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
exploring career opportunities to utilize advanced education, personnel supervision, healthcare operations, process improvement, policy development and communications abilities in a challenging role.
career profile
ø m.s. in social and community health.
ø b.s. in community health.
ø expertise in oversight of staff, programs and major products.
ø proven background in customer care, assistance and satisfaction.
ø outstanding skills in program development, management and business procedures.
ø knowledgeable in administrative leadership, quality and financial/budget management.
ø exceptional communications and interpersonal abilities.
ø adept in developing strategic programs to upgrade customer satisfaction.
ø well-organized multi-tasker with strong detail orientation.
ø proficiency in advanced applications such as ms office suite and peoplesoft.
ø proven capacity in supervision and communications.
professional experience
n.e.w., meridian, ms 2008 - present
customer care supervisor
implement action improvement plans at individual and team level and maintain efficiency awareness.
assist in recruiting new employees, maintain updated product knowledge and help with special projects.
coach and develop employees via feedback, conduct performance reviews and track attendance.
walmart.com, hattiesburg, ms 2002 - 2008
assistant call center manager 2007 - 2008
monitored employee productivity and quality, coach and develop employees and manage work flow.
wrote 90-day/annual performance reviews, corrected payroll errors and ensured meeting of service goals.
implemented information and systems policies oversaw departmental budgeting and planned changes.
customer service representative 2002 - 2007
managed over 100 escalated calls per week and coordinated with other departments to meet customer needs.
answered phone inquiries about company, performed technical support and tracked product shipments.
documented phone conversations, completed transactions, complaint records and internal pc comments.
region s bank, petal, ms 2006 - 2007
teller i
performed financial transactions, processed loan payments, cashed checks and savings withdrawals.
maintained and refilled atm, provided customer service and promoted bank and new company services.
other experience
have also been employed by sunflower county school district in capacity of assistant teacher conducting literacy programs, mentoring and chaperoning field trips, assisting preparations for state tests and performing on-call and overnight duty in dormitories.
education
capella university, minneapolis, mn
master of science, social and community health 2010
university of southern mississippi, hattiesburg, ms
bachelor of science, community health 2006
pearl river community college, poplarville, ms
effective leadership training course, 2008
yyyyyy x. yyyyyy 3500 highway 39 north #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include a bachelor s degree in community health and a master s degree in social and community health, plus over eight years of customer service and care experience. to complement this background, i possess personnel supervision, analytical, problem-solving and department managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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