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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


dynamic hospitality industry professional eager to contribute management expertise toward supporting the employer as a results-focused shift supervisor.



  • offer solid and progressive management experience, including expertise within personnel management, operational supervision and guest service capacities.
  • in depth knowledge of 24/7 hospitality services, including guest relations, operational troubleshooting and preventative maintenance.
  • strong hands-on experience in client-focused industries focused on delivering world class customer service to a broad range of clientele.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple responsibilities simultaneously, meeting tight deadlines and working in a fast-paced guest service environment.


professional experience


manager/owner black bear motel                                                                                                              2003-present

  • sharp business acumen and experienced in managing broad scope of operations, from organizing guest accommodations, budget management and cost controls to maintaining statistical/financial records and supervising security.
  • strategically control and order motel and store inventories; effectively source and negotiate with vendors to ensure cost-effective procurement practices.
  • effectively identify and capitalize on opportunities to penetrate and develop markets.
  • successfully steered guest service operations to generate high volume growth and revenue.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • contribute proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of hotel services.
  • efficiently establish competitive rates to maximize profits and increase clientele base.
  • consistently ensured compliance with all hospitality licensing laws, health/safety standards, and statutory regulations.


correctional officer 2 work name                                                                                                                 1992-2002

  • effectively process offenders leaving and entering the facility, while consistently enforcing rules while maintaining compliance with state regulations.


attendant counselor manager work name                                                                                                    1990-1992

  • successfully interviewed, trained and directed personnel and actively collaborated in human resource operation functions such as checking references to ensure job qualifications, organizing nine staffing schedules simultaneously and providing guidance/mentoring.
  • proficiently ensured high quality employee training to maximize service, production and on-site efficiency.
  • actively developed policies and procedures to ensure staff compliance with performance and corrective action plans.
  • facilitated productive communication with multiple department, consistently generating productive results.


attendant counselor 3 work name                                                                                                               1988-1990


attendant counselor 2 work name                                                                                                               1985-1988


attendant counselor 1 work name                                                                                                               1981-1985

professional education


associates of arts in degree; paralegal studies school name                                                                1992

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