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yyyyyy x. yyyyyy                                              8529 94th street ö woodhaven, ny 11421                                                                                                                                                          xxx-xxx-xxxx ö abc@xyz.com

 

dynamic, experienced and progressive quality analyst with a track record of contributing superior customer service, administrative, and supervisory skills in a fast-paced, high-volume environment.   consummate professional eager to contribute solid organizational, risk management and contract management skills toward supporting the goals of a progressive organization.  core competencies include:

 


time management/scheduling

perform audits & reviews

process performance/improvement

analyze business practices

decision making/problem solving

define measurable results

driven to exceed goals

strong & effective leader

persuasive & effective speaker

strategic planning & execution

relationship management

dedicated to organization and clients


 

professional history

 

american international group, new york, ny - 2002 to 2008

quality analyst (2007 to 2008)

   performed comprehensive quote, binder and policy reviews to ensure compliance with all organizational regulations and requirements for the risk management department

   maintained detailed logs of all reviewed items, ensured reporting accuracy, and communicated with employees, supervisors and senior management regarding errors, corrections and concerns.

   accountable for the review of all coding, premium amounts, commissions, producer codes, market segments, puc s and divisions.

   performed process improvement audits, and made recommendations to increase workflow, output and efficiencies.

 

supervisor, excess risk management department (2005 to 2007)

   provided oversight and leadership for a staff of 15 risk management support staff; delivered ongoing training, mentoring, and performed all annual employee reviews.

   managed all proper processes for the reinsurance and reinsurance certificates; updated wts, timesheets, ua work log and policy log for underwriting unit.

 

assistant supervisor, excess risk management department (2004 to 2005)

   supported management initiatives to ensure that all policies and coding requirements were met on a timely basis. effectively and efficiently processed loss runs, and worked with operations team to implement system upgrades and enhancements to the pps system and endorsements.

   interacted with underwriters to develop accounts and prepare policy premium data; acted as liaison between underwriters and rums, and coordinated with various departments to provide data and contribute recommendations for process improvement strategies.

 

underwriting assistant: i, ii & iii, excess risk management department (2002 to 2004)

   interfaced extensively with accounting department to collect overdue premiums; processed and issued excess liability and umbrella policies, and acted as underwriter to bind, book and issues punitive policies.

   processed and prepared comprehensive reports on loss runs, sales activities, forecasts and quarterly submissions.

   acted as liaison between divisional vice president and branch managers to communicate audit results, and updated spreadsheets to reflect payments.

 

ideal precision meter company, franklin ave., brooklyn, ny (1983 to 1987)

administrative assistant

   prepared activity spreadsheets, made travel and meeting arrangements; oversaw purchasing activities while providing superior administrative support to vice president and managers.

 

education and professional development

 

empire technical institute, new york, ny - data entry, word processing and human relations studies

 

lotus 123, microsoft office suite, account data base (sales), accounts receivable tracking system (arts), info pac, spars, always, dos, lms, email, giis system, property and casualty, liability insurance, emis, aistart, ups, e-start, pps, sap, window xp, underwriting essentials, and business administration

 

 

 

yyyyyy x. yyyyyy                                              8529 94th street ö woodhaven, ny 11421                                                                                                                                                          xxx-xxx-xxxx ö abc@xyz.com

 

 

date-

 

 

<hiring contact name>

< title>

<company name>

<address>

<city, st zip>

 

dear mr./ms. ____:

 

i have enjoyed much success in my career and am ready for additional responsibilities and challenges.  please accept this letter and the attached resume as application for the position of <position here>. i am convinced after reading the description for this position on <location of job ad here>, that i am the ideal candidate for the job.

 

 

during my comprehensive career as a quality analyst, i have gained considerable process improvement and technology integration experience. i have improved operations, streamlined processes, and delivered measurable results through the development and implementation of new business applications. this along with my expertise in strategic planning and customer relations makes me an ideal candidate for <position here>.   

 

 

the accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  as a proven leader, i believe it would be mutually beneficial for us to meet.  i will call next week to inquire about the possibility of meeting to discuss your organization s goals and how i can help you meet them. 

 

thank you for your time and consideration.

 

 

 

 

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