career objective

 

results-driven, highly motivated and goal-oriented professional desiring a challenging and rewarding mid-level management role within a successfully progressive business organization.

 

profile

 

offer over 15 combined years of dynamic and successful experience in

high-volume operations management, restaurant franchise management, human resources,

and training / development roles, including expertise in profit / loss management,

quality control, sales / marketing, and customer service capacities.

 

training and development expertise

ø  foster synergistic teamwork across a multitude of personnel levels, while concurrently empowering associates to make decisions to reflect positively on customer satisfaction and corporate well being.

ø  highly proficient in the recruiting, training, and supervising of high-performance employees, including providing comprehensive training and supportive assessments, and developing positive staff relationships.

ø  create dynamically effective training / development programs for all personnel, including developing, implementing, and maintaining high quality standards for all associates to provide consistency within business operations.

ø  supply proven business acumen toward improving operational training and professional development, resulting in a smooth-running operation with limited complaints.

ø  conduct valuable weekly and monthly meetings for management and associates to improve communication measures and encourage useful staff feedback, while developing balanced and informed team members capable of handling various business situations.

 

operational management expertise

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive manner and streamlining processes to increase efficiency, while consistent maintaining solid professional work ethics.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure, fast-paced environments while exhibiting high quality and diplomatic customer / client services interaction at all times and ensuring that guests remain a business operation s top priority.

ø  accurately forecast and analyze business trends to function effectively within the confines of payroll, shortage, and controllable expenses while maximizing store performance and profitability.

ø  exceptional at securing business retention by facilitating proactive and intelligent profit objectives and providing outstanding customer service, as well as actively developing new business opportunities for continued marketplace presence.

ø  skillful in setting goals and developing action plans, along with consistently demonstrating outstanding self-reliance toward achieving perfection in all professional and personal endeavors.

ø  highly proficient at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

 

professional experience

 

executive manager

target corporation, atlanta, ga                                                                        2004 c present

ø  maintain responsibility for all aspects of operational management and supervision of high-quality team members to ensure exceptional guest satisfaction and drive corporate sales to maximize overall operational profits.

ø  achieved a sales department ranking within the top 10% of stores nationwide, with year-end sales projections to exceed $27 million.

ø  attained a decidedly commendable store ranking of #132 in total sales and #115 in controllable profits nationwide.

 

manager

sam s club (wal-mart corporation), medford, ny                                                 2002 c 2004

ø  effectively led an extensive grocery department within one of the nation s leaders in wholesale retail, achieving over $70 million in annual sales.

ø  successfully supervised four management personnel, as well as performing all necessary hiring, training and development, and mentoring of dynamic new store management and departmental team members.

ø  efficiently directed all club-oriented membership activities, including overseeing membership drives and ensuring consistently high numbers of regularly enrolling and renewing members.

 

manager / wine buyer

roy s restaurants (outback steakhouse corporation), dallas, tx                    2001 c 2002

ø  achieved dynamic success in an operational management role in a start-up capacity for a new restaurant, realizing a 12% profit within the first year of operation and a steady $5 million in sales each year thereafter.

 

general manager

donovan s steak and chop house, san diego, ca                                                   1998 c 2001

ø  successfully oversaw all areas of a newly opened restaurant facility, including recruiting, hiring, and training a staff of outstanding, highly-skilled team members, maintaining responsibility for all profit and loss activities, food cost control, and sales and marketing efforts, as well as ensuring optimal levels of customer service at all times.

ø  achieved over $10 million in sales by the end of the second year of operations, as well as demonstrating significant success within a private dining business, regularly scheduling profitable parties of up to 60.

 

~ additional key experience ~

 

manager, carrabba s italian grill (outback steakhouse corporation), salem, pa 1996 c 1998

general manager, lone star steakhouse and saloon, cherry hill, nj                1993 c 1996

ø  contributed proven operational management skills toward supporting the profitable opening of 14 restaurants achieving over $6 million in annual sales, including overseeing all profit / loss activities, staff recruitment and training / development, and cost-effective food / liquor cost control.

 

education

bachelor of science in business management                                                 coker college

 

 

 

 

 

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hiring agent name

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company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding mid-level management role within a successfully progressive organization, and am submitting my resume for your review.

 

i offer over 15 combined years of dynamic and successful experience in high-volume operations management, restaurant franchise management, human resources, and training / development roles, including expertise in profit / loss management, quality control, sales / marketing, and customer service capacities.  during this time, i have become adept at overseeing all aspects of high-profile, nationwide chain operations and have demonstrated exceptional success in supervising high-quality team members to ensure exceptional guest satisfaction and drive corporate sales to maximize overall operational profits.

 

you will find me to be a results-driven, solutions-focused and detail-oriented team player who fosters synergistic teamwork across a multitude of personnel levels, and is firmly dedicated to supporting your business goals and objectives.  for this reason, i am confident that the combination of my sharp analytical skills, cost-effective problem-solving proficiencies, proven business acumen, and exceptional interpersonal relationship-building techniques will prove to be incredible assets to your operational team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

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