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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile business professional eager to contribute broad-scope customer service experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
respected postmaster with distinguished 30-year career leading customer service operations in support of overall business objectives. extensive expertise in client needs analysis with a consultative approach to customer service operations. proficiently educate clientele on company products and services, developing individualized packages to meet client needs. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. recipient of numerous awards for top performance and excellence in customer service.
selected achievements
received 7 100%
scores for mystery shopper
mystery shopper incentive award for mystery shops
received the i satisfy customers award
received the i deliver the promise crystal eagle award
professional experience
postmaster post office knoxville, ia 2000-2009
- sharp business acumen and experienced in managing broad scope of usps operations, from finances and budgeting to handling customer complaints and customer service.
- proficiently handle all aspects of delivery operations, including rural mail delivery and city delivery.
- effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as interviewing potential employees, training new hires, evaluating performance, and providing guidance/mentoring.
- consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
- hand-selected to function as the district growth management coordinator, providing information and guidance regarding the proper place of mail boxes for mail delivery.
- actively serve as instructor for postal clerk training on the operation of new point of sale computers.
- successfully reduced operating costs from 3%over to 5% under toe (total operating expenses).
customer service supervisor post office knoxville, ia 1997-2000
effectively handle a broad range of employee functions, from work scheduling and employee development to workplace health and safety.
charged with supervising the office in the absence of postmaster, handling customer service, employee training and business operations.
served as supervisor of customer service at a large delivery office and consulted with numerous post offices throughout city of des moines on customer service and delivery related issues.
city letter carrier post
office des moines, ia; san diego, ca 1979-1997
editorial assistant naval ocean
systems center 1978-1979
orderly room clerk us
army hhc 2nd infantry division korea 1976-1977
division legal clerk hhc 507th
trans battalion kentucky 1974-1976
professional education
fundamentals of attendance control , 2008 ▪ eas
aviation mail security infrastructure protection, 2008
osha required written programs, 2008 ▪ respect in the workplace, 2008
revenue generation training for retail, 2008 ▪ impac purchase
card web based training, 2007
growing the business team work, 2007 ▪ revenue generation/protection rdm, 2007
certified interviewer training, date ▪ strategies
for improving customer service, date
associates of science degree grossmont
college 1983
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 30 years experience in customer service, client support and business operations. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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