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Yyyyyy x. yyyyyy PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Career Objective
Results-driven Sales and Management Professional eager to apply dynamic business development, team building and customer service skills toward actively supporting the employer in optimizing sales and profits
Profile
Ø Offer progressive experience in sales, with comprehensive management background.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
Ø Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.
Ø Fluent in Chinese (Cantonese).
Key Achievements
Ø Won the Area MVP Award 5 times from 2006-2007, achieving at least 3 Corporate Leads, 10 Car Sale Leads, 70% Damage Waiver Sales for the month, and at least $40 or above for Income Per Car on every contract.
Ø Received the Prestigious Damage Waiver Tie 5 times, selling at least 70% Damage Waiver on all rental contracts for the month.
Ø Surpassed last year s on-rent growth by 22%.
Ø Exceeded last year s Income per Car by $30-45 which equates to approximately $9,000 over the previous year s same month income.
Ø Consistently maintained ESQI (Enterprise Service Quality Index) score above 80% every month.
Professional Experience
Enterprise Rent-a-Car - Walnut, CA 2006-2008
Assistant Branch Manager
Played a key role in driving sales growth by providing superior on-site and phone customer service in facilitating auto rentals, responding to inquiries and troubleshooting concerns.
Exhibit solid leadership qualities in training, mentoring and motivating management trainees on service, sales and branch leadership.
Contribute dynamic financial skills in managing branch s accounting issues including write-offs, bills and unpaid insurance rental contracts.
Efficiently plan and coordinate workflow, define staffing requirements and assign projects to optimize utilization of human capital and operational resources.
Proficiently design, develop and implement new company policies and procedures to optimize productivity, efficiency and quality, with strong focus on the delivery of superior services.
Raymond Handling Concepts - Sacramento, CA 2004-2006
Parts Specialist
Effectively planned, coordinated and facilitated functions parts inventory maintenance, stock orders placement/receipt and packaging/shipment of customer orders.
Maintained full accountability for operating entire Parts Department from March to July 2005.
Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering forklift education.
California State University, Fullerton - Fullerton, CA 2001-2003
Algebra Tutor
Taught 7th and 8th Grade students and developed/implemented educational activities, while promoting the development of social, emotional and cognitive skills.
Proactively monitored student learning, designed curriculums with staff and executed plans for improving student achievement.
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Pro-Motion Distributing - City of Industry, CA 2000-2001
Automotive Parts Inventory Clerk/Warehouse Management
Spearheaded diverse warehouse activities ranging from daily will call service and packaging/shipping merchandise to using a forklift to store/retrieve warehouse inventory.
Conducted comprehensive review and analysis in maintaining parts inventory lists and warranties.
Collaborated directly with the UPS software program for quick on-site shipping of customer orders.
Bank of America - Diamond Bar, CA 2000
Bank Teller
Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Resourcefully performed cash-handling duties and customer service; opened new credit, savings and checking accounts for banking clients.
Robinsons-May - Montebello, CA 1999
Sales Associate
Demonstrated solid customer service and dynamic sales abilities in processing transactions in a high-volume men s department.
Completed returns, exchanges and refunds; designed and maintained sales displays.
Education & Professional Training
Bachelor of Arts in Geography - California State University, Fullerton (Fullerton, CA), 2003
Cadet - California Highway Patrol Officer Training 27-week Program (Sacramento, CA), 2006
Technical Skills
PC and MAC proficiency; Typing 60 WPM; 10-Key by Touch
Yyyyyy x. yyyyyy PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity and am submitting my resume for your review. In advance, thank you for your time and consideration.
From leading high performance teams and facilitating superior client servicing to boosting sales and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader. I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. As illustrated by my career background, I have continually advanced in sales, assuming increasing levels of responsibility for projects and employees. Among my accomplishments, I won the Area MVP Award 5 times and the Prestigious Damage Waiver Tie 5 times, while surpassing last year s on-rent growth by 22%.
As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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