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Yyyyyy x. yyyyyy


 Operations / Executive Support Professional

Creative Solutions ~ Human Capital Development ~ Schedule Coordination


Management Professional with expertise in productivity and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.  Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner. 


  Process Design & Implementation 

  Imaginative Design Processes

  Expense Reduction

  Rosen Report Analysis

  SAP Knowledge

  Training & Development

  Retention & Loyalty

  Negotiation Strategies

  Problem Solving

  Budget Reports

Product/Resource Allocation

  Inventory Management

  Document Creation Expert

  Change Management

  Employee Relations


Qualifications Profile


Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, client services and customer resolution techniques, organization development, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

Ø  Effectively strategizes with executive management and resolves complex organizational issues. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong research skills to diverse organization needs.

Ø  Effectively manages large projects as well as provides in-depth documentation and audits.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.


Functional Competencies


Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Proactively identify potential client issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Compile and disseminate various monthly project reports for executive management.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management and clients. 

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

Ø  Streamline daily business processes and improve customer service through sound management acumen.

Ø  Deliver employee programs to increase employee retention, enhanced engagement and improved operational efficiency.

Ø  Technology savvy with knowledge of multiple software platforms and applications.








Professional Career Track


Manager of Operations, Brother International                                                           1988-1997


  Main responsibilities included comprehensive operations of H.A.D. and supervising order entry personnel. 

  Played an integral role during the launch of both HFA and SAP systems; working with other departments and MIS ensuring successful transitions. 

  Developed and documented SAP instruction manual for the H.A.D. sales staff and conducted educational seminar. 

  Managed and maintained oversight of documentation efforts.

  Worked directly with division management to manage overall divisional expenses as well as Travel and Expenses.

  Managed advertising funds by documenting and recording all expenditures and commitments. Validated spend rates and approved or rejected submitted claims.

  Oversaw warehouse operations regarding inventory, container arrival, scheduling receipt, and distribution of inventory.

  Prioritized and allocated customer orders, increased monthly sales goals and perpetuated customer satisfaction.

  Forecasted, analyzed history, market trends and sales projections for Knitting Machine inventory needs, utilizing Rosen report.

  Acted as primary liaison to sales staff concerning account status. 

  Maintained monthly budget reports for the Home Appliance Division. 

  Created PowerPoint presentations and organizational charts.

  Significantly reduced inventory expenses by consolidating obsolete and non-repairable knitting machines and having them sold to distributor.


Earlier Experience


Manager, Havils Jewelers


Office Manager, American Diamond Syndicate, Inc.






n Associates Degree C Applied Science, Ocean County College



















Elaine Olson-Miller








Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.   I am skilled at operations and management, project management and analysis, working with extreme precision and within timeframes, and ensuring that productivity and best practices are implemented to increase overall efficiency of the operation.  Perhaps most importantly, I am a creative thinker and customer-centric professional who understands how to employ imaginative solutions to increase and maintain the client base. 

 I am accustomed to integrating into various cultures and environments and am experienced at working and collaborating with others.  I bring to the table several years of formal training as well as a diverse professional background.   Additionally, I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with others, but I am able to work independently with great productivity if necessary.  I am skilled at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. 

I assimilate into new environments easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Elaine Olson-Miller










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