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yyyyyy x. yyyyyy




career objective                                                                                            

versatile, motivated professional eager to contribute dynamic client servicing and team-building skills toward actively supporting a progressive organization in optimizing performance



ø  offer extensive experience in customer service and employee development, with comprehensive background in operations management.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


professional experience                                                                               

united stationers supply, inc. - deerfield, il                                                                   1992-2006

furniture manager, united furniture division

senior sales representative, united stationers - core office products

region manager, united facilities supply

region manager, furniture division


career highlights


  contributed dynamic leadership skills in managing customer development and program implementation.

  ensured staff members are properly educated on all facets and phases of company training programs, policies and procedures.

  proactively built and established key relationships and liaised effectively with senior management, staff and clients, demonstrating interpersonal relation and communication skills.

  instrumental in successfully promoting new concepts, with strong focus on optimizing productivity, efficiency and performance.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  applied exceptional problem solving and analytical abilities toward supporting all aspects of daily enterprise-wide operations.

  recognized for effectively identifying and implementing innovative strategies and opportunities, contributing solid organizational and multitasking talents.


professional training                                                                                    

select business & management courses - community college 


technical skills                                                                                              

word processing / spreadsheet / presentation software

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