ø customer-focused professional recognized by clients for providing superior customer service and going beyond defined responsibilities to ensure high levels of satisfaction
ø dynamic strategic planning, prioritization, organization, and logistical coordination skills vital to maximizing productivity and efficiency
ø solid background in distribution, shipping and receiving as well as prior managerial experience in the food service industry
ø skilled in hiring, training, scheduling, and supervising employees
ø knowledgeable in inventory control and ordering
independent contractor/courier, d.h.l.-tampa, fl 2000-present
- proficiently manage full-scope courier services as independent contractor, with strong focus on ensuring superior customer service
- strategically plan, coordinate and facilitate deliveries/pick-ups to optimize use of time and resources in meeting stringent deadlines and client needs
- maintain detailed records of all transactions/activities, requiring ability to proficiently use technology-driven device
- efficiently load/unload freight and work dock in fast-paced setting and oversee vehicle maintenance
prior background ~
manager, burger king; 1994-2000
progressed from entry-level high-school position to complete management training program and assume responsibility for broad-scope human resource, customer service, inventory, ordering, and related operations
certificate of achievement, quick start independent contractor program, d.h.l.
certificates, management training program, burger king
customer service expert; production leader; training coordinator; shift coordinator
hiring agent name
are you seeking a motivated team player with a strong work ethic to support your operations? i am currently exploring new career opportunities where i can make a positive contribution while building a successful career and am extremely interested in being considered for a position with your company.
to acquaint you with my qualifications, i am submitting my resume for review. as indicated, i have been an independent contractor/courier with dhl since 2000 and while a valued team member, the company has been heavily impacted by the down-turning economy and is currently going through massive layoffs. i offer dynamic customer service skills and as an independent contractor have held full accountability for coordinating and facilitating timely delivery and pickup services, demonstrating strong strategic planning and organization skills. prior to joining dhl, i was in management in the food service industry, where i acquired extensive training and experience in all aspects of operations, from staffing, production and customer relations to ordering and inventory control.
i am confident that i could be an asset to your firm, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
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