Results-driven Manager eager to contribute expertise in Administrative/Office and Retail Operations toward actively supporting a progressive organization in optimizing bottom-line performance

 

 

  Proficiently drive multiple facets of business and administrative/office operations ranging from human resources, sales, customer service, credit, and bookkeeping to procurement, inventory control and management reporting

  Successfully hire, train and direct top-performing teams committed to superior customer service; motivate and lead teams to optimize productivity and efficiency of operations

  Consistently deliver world-class service in processing customer orders, responding to inquiries and troubleshooting/resolving escalated issues

 

 

Room Store Furniture-Annandale VA                                                                              2009-Present

Office Manager; 2009-current

Sales Associate; 2009

Rapidly promoted within months of joining company to assume accountability for full-scope office/administrative operations

Effectively hire, train and supervise sales staff and manage general human resource functions

Proficiently process credit applications, from research/analysis through approval, ensuring applicant creditworthiness to contain financial risk

Compile and produce detailed daily business summary reports instrumental to supporting senior/executive management in evaluating performance and defining future business strategies

Cost-effectively control inventory and order merchandise based on analysis of sales trends and customer orders

Actively assist customers with inquiries, orders/purchases and product/service issues

Furniture To Go-Rockville, MD                                                                                       2004-2009

Assistant Manager

Successfully hired, trained and directed sales and administrative/office staff, with strong focus on maximizing productivity while delivering quality customer services

Strategically ordered merchandise and managed inventory to maintain optimal stock levels and ensure competitive pricing

Directly interfaced with customers to address questions/concerns and facilitate orders

 

 

Business Major, Strayer University-Alexandria, VA; degree in progress

Undergrad Studies, Montgomery College-Rockville, MD; 2004-2006