yyyyyy x. yyyyyy
experienced, intelligent, and ambitious automotive service manager with broad based experience in customer service, warehouse operations, logistics, shipping and distribution, and staff development. eager to integrate diverse professional history and exceptional communication and problem solving skills toward supporting the business objectives of a progressive employer. core competencies include:
customer service focused
strong leadership skills
persuasive and effective communicator
dedicated, reliable, personable
exceptional problem solving skills
staff training and development
business analysis & process improvement
transportation /regulatory compliance
2004 to present: carlock automotive/toyota dealership, saltillo, ms - assistant service manager
drive customer service initiatives for a busy automotive dealership; apply dynamic communication skills to consistently resolve customer issues regarding functionality concerns.
increase annual customer satisfaction indicators leveraging strong customer service skills, and interact with technical staff and service advisors to address and resolve concerns.
2003 to 2004: meineke car care center, tupelo, ms - general manager
provided day to day leadership and oversight for a automotive service and repair business generating over $800k annually.
communicated with customers to understand repair needs, prepared and present quotes, processed service orders, and completed final sale transactions.
1998 to 2003: autosource, tupelo, ms - owner/operator
travelled extensively to identify and purchase vehicles for re-sale; cultivated strong relationships with dealerships and individuals to uncover potential acquisition opportunities.
leveraged strong knowledge of vehicles, features, models and manufacturers to identify cars with the highest potential re-sale value.
1992 to 1998: tupelo auto sales, tupelo, ms - auto salesman
successfully sold vehicle products and services, protected customers and the company by complying with all policies/procedures.
conducted thorough follow-up with colleagues, management, and clients and maintained complete and organized customer files.
achieved high levels of customer satisfaction by gaining positive rapport with all customers and selling vehicles based on their individual needs.
gained recognition by my employer for outstanding sales results, and grew a substantial repeat business base.
1989 to 1992: sara lee corporation, tupelo, ms - warehouse coordinator/transportation manager
led day to day operations for a food distribution warehouse moving over 1mm pounds of product weekly; oversaw quality control initiatives, managed shipping/receiving departments, and coordinated transportation and logistics for effective delivery schedules.
managed efficient turnover of inventory, implemented strategies to attain high efficiency and cost containment results, and saved organization over $224k annually.
ensured conformance to standard operating for the shipping, receiving, and credit and return functions as well as activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and timely coordination for all building operations and maintenance of equipment.
jms trunk lines, jackson, ms- personnel/safety manager
united parcel service, jackson, ms - human resources representative/hub supervisor/safety supervisor
yyyyyy x. yyyyyy
<hiring contact name>
<city, st zip>
dear mr./ms. ____:
during my comprehensive career, i have held roles in customer service, warehouse management, logistics planning, sales and operations management. i have gained considerable process improvement and day to day operations management experience, and can adapt quickly and easily to any task set before me. i have been called reliable , dedicated and hard-working by peers and supervisors, and am anxious to put my superior business skills to work for <company here>.
in addition, i have a solid record of achieving or surpassing performance expectations, and have contributed strong business development skills in helping my employers achieve goals for profitability and growth. my ability to cultivate relationships and drive activities that support exceptional customer service results seems to fit the qualities you are seeking in a candidate for <position here>. i am also highly experienced in hiring, training and mentoring new staff members, and my successful track record of implementing production & quality tools has resulted in higher profits and more satisfied customers.
the accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. as a proven leader, i believe it would be mutually beneficial for us to meet. i will call next week to inquire about the possibility of meeting to discuss your organization s goals and how i can help you meet them.
thank you for your time and consideration.
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