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yyyyyy x. yyyyyy

                                                                                                                                            xxx-xxx-xxxx 

abc@xyz.com

 

operations manager

retail management ~ customer service ~ supervision & oversight

 

results-driven professional eager to contribute dynamic management, business development and client servicing toward actively supporting a progressive organization in optimizing bottom line profits.

 

  operations expertise

  quality assurance

  retention strategies

  cost control

 

 

  financial analysis

  data analysis

  inventory analysis

  payroll analysis

cross-functional leadership

  customer loyalty expert

  training & development

  osha & safety compliance

 

 

 

qualifications profile

 

ø  strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

ø  contribute dynamic leadership skills and sharp business acumen toward managing staff in all aspects of daily operations, with strong focus on optimizing productivity, efficiency and performance.

ø  comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training. 

ø  knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

ø  competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

ø  proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

ø  technology savvy and proficient in multiple software systems, including ms office suite.

 

 

functional competencies

 

ø  demonstrate dynamic leadership qualities and strong communication skills in successfully leading planning meetings and delivering comprehensive strategies.

ø  embrace organization initiatives and mission statement.

ø  develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

ø  work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

ø  skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

ø  provide staff support and mentoring whenever necessary.

ø  skilled at developing and implementing efficiency best practices to increase productivity and reduce overhead costs.

ø  ensure that all processes and procedures are completed, quality standards are met, and that operations are profitable.

 

 

key achievements

 

ø  selected to be division retail leadership development trainer and interviewer.

ø  achieved pace setter awards in best store service , best store standards , best shrink percent , top ten store in sales and profits .

ø  selected to be division facilitator for achieving management excellence.

ø  effectively managed multi-million dollar operations over extensive tenure. 

ø  selected to be district trainer for all people in charge training.

 

professional career track

 

store director, safeway                                                                                                        2001-present

 

  primary responsibilities included comprehensive operational oversight of store site;

  leadership and management of multiple store personnel;

  recruitment and retention practices;

  development and implementation of efficiency best practices in order to handle all customer requests in a proactive manner;

  managed budgets in fiscally responsible manner to ensure goals are consistently met. 

operations manager, ridley s food & drug                                                                               1997-2001

 

  primary responsibilities include comprehensive management and oversight of all aspects of operations;

  conducted all operational and administrative duties including payroll, budget and financial analyses, staff training, and departmental cost control;

  responsible for staff development, hiring, recruitment, retention strategies, and corrective actions plans;

  designed and implemented numerous programs that significantly increased net operating income;

  maintained and exceeded state health and safety regulations;

  effectively managed employees in all areas of site operations;

  developed and implemented various customer service and loyalty training programs for staff.

 

 

earlier experience

 

assistant manager, smith s food & drug                                                                                   

 

 

academic & training credentials

 

n business coursework, byu idaho

n specialized training c achieving management excellence

n specialized training c store manager fundamentals

n specialized training c front line leadership

n specialized training c franklin time management institute

 

 

 

 

 

 

 

 

 

david peterson

xxx-xxx-xxxx / abc@xyz.com

 

 

 

date

name here of recipient

name here of company

 

dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer several years within the sales and marketing field as a management professional in various settings and am especially skilled at operational oversight, brand management and advertising initiatives designed to increase product exposure and market penetration as well as increase bottom-line revenues.  i have also worked as a technical expert and consultant in various forms, so i understand this subject matter from many different perspectives.   in addition i have become accustomed to integrating into various cultures and environments and am experienced at managing others as well as developing and implementing best practices models to increase efficiency and research productivity. 

             described by my peers as an exceptionally hard worker and a strong team player, my enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.

sincerely,

david peterson

 





 

 

 

 

 

 

 

david peterson

xxx-xxx-xxxx / abc@xyz.com

 

 

        

dear  name:

 

our meeting this morning was both enjoyable and informative. i want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

based on our discussion, i am confident that i can make a strong contribution to the company. it seems that you are looking for someone with proven strengths in the development, launch, and management of all aspects of the manufacturing environment, coupled with solid project management skills, and the ability to develop and execute successful business development initiatives.

i feel that my experience demonstrates a strong track record in these areas. as you may recall, i am a polished, results-driven and versatile operations manager leveraging proven strengths in the development and launch of business initiatives to drive efficiency and increase bottom line revenues. i am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.

 

my key proficiency and career path has been very versatile.  my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.

 

i would welcome the opportunity to do the same for your company. i am very interested and enthusiastic about the possibility of meeting you again. i look forward to hearing from you on date to discuss our next steps.  if i do not hear from you on this date, i will contact you to follow up.

sincerely,

david peterson

 

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