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Yyyyyy x. yyyyyy

8990 North Davis Highway, Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

Resourceful and adaptable professional eager to contribute exceptional customer service proficiency, leadership and training expertise, and lending industry background toward supporting a dynamic employer in optimizing productivity and performance.

 

Profile

 

         Sharp communication, documentation, reporting, interpersonal and communication skills.

         Demonstrate an unwavering commitment to confidentiality, efficiency, integrity, and accuracy. 

         Team player and equally effective leader with a dynamic ability to process a high volume of work without sacrificing quality.

         Highly resourceful; quickly master new roles, responsibilities, software, and environments.

         Ability to establish cohesive working relationships with all levels of an organization.

         Dependable, loyal, ethical and extremely productive; consistently ensure and perform a thorough and quality job in all endeavors.

 

Professional Experience

 

ZC Sterling, 2008 to 2009

Client Support 

  • Expeditiously processed payments for outstanding insurance premiums and researched returned premiums to facilitate resolution.
  • Meticulously examined homeowner policy for accuracy and compliance while maintaining 99%+ error-free production and adhering to stringent quality service level agreements.
  • Decisively applied lender insurance to property not meeting client or federal guidelines.

 

DHI / DR Horton, 2006 to 2007

Senior Processor

  • Demonstrated exemplary critical thinking abilities in reviewing and interpreting government and investor guidelines, as well as state/federal compliance criteria.
  • Proficiently underwrote loans, facilitated HUDs (Housing and Urban Development) reconciliation for all closed loans, obtained required financial data and credit history, and determined lending decisions.

 

Countrywide Home Loans, 2004 to 2006

Production Specialist  

  • Leveraged solid organizational strengths to steer compliance with HMDA (Home Mortgage Disclosure Act) regulations, review investor guidelines, validate state/federal compliance, expedite appraisal reporting, and ensure completeness and accuracy of loan documentation.
  • Applied payments to outstanding invoices and efficiently reconciled HUDs for clients.  

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Washington Mutual Bank. F.A., 2003 to 2004

Senior Loan Processor

  • Closely examined and assessed loan applications, income documentation, and financial data to pre-qualify borrowers.
  • Exercised excellent problem solving abilities to resolve title, vesting and liens issues.

 

E-loans, 2001 to 2003

Trainer 

  • Drew upon outstanding leadership attributes, motivational qualities, and industry experience to train new associates on company s polices, procedures and products.

 

SouthTrust Bank, 2000 to 2001

Commercial Loan Processor   

  • Steered commercial loan processing for corporate clients, consistently focusing on establishing, nurturing and maintaining strong business relationships.
  • Effectively defined and coordinated draw schedule and payments based on corporate contract.

 

The Money Store / Wachovia, 1998 to 2000

Loan Processor / Closer

  • Diligently analyzed lending applications for Fannie Mae, Freddie Mac, government, and sub-prime loans, while scrutinizing credit reports to pre-qualify borrowers.
  • Cultivated and maintained cohesive and collaborative relationships with underwriting staff.

 

Prior background includes five years as Customer Service Team Lead for High Performance / Insurance Center, 1993 to 1998.

 

Education

 

Florida State College, Jacksonville, Florida

 

Computer / Software Skills

 

Empower                                  Desktop U/W                Microsoft Windows                   Microsoft Excel

RT/BOA Tickler System             Quattro Pro                   Microsoft Word                         Fidelity MSP

Lotus 1-2-3                                Edge                            AS 400                                     LPS

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