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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



versatile business professional offering dynamic skills in operations management, team building, lean manufacturing, tqm and warehousing/distribution eager to contribute to the success of a progressive organization



career profile

ø  over 20 years of highly successful operations management background.

ø  solid experience in all phases of manufacturing, warehousing and distribution.

ø  record of progression to assignments of increasing authority and responsibility.

ø  knowledgeable in all facets of continuous improvement, tqm and lean manufacturing.

ø  demonstrated competence in team leadership and customer service/relations.

ø  adept in significant cost reduction and productivity improvements.

ø  designated for critical operations management assignments due to outstanding performance.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  notable ability in personnel training and administration.

ø  b.a., economics, spanish linguist.


operations management experience

safelite corporation, capitol heights, md                                                                                      most recent

warehouse/operations manager

       recruited to manage all facets of $30mm auto glass warehouse/distribution venture.

       slashed operating costs 8% with upgraded warehouse/distribution methodologies.

       achieve timely delivery of top quality product and service.

       successfully implement continuous improvement operational process.

       supervise two supervisors, two leads, two customer service representatives and 56 warehouse associates and drivers.

       utilize tqm and lean process techniques including flow charts, fishbone diagrams, pdca and pareto charts.

       improve warehouse productivity (pieces per hour) in receiving, stocking and selection reducing labor costs $80,000 annually.

       oversee distribution and 26-vehicle fleet.

       consolidate/restructure routes to maximizing delivery efficiency and maximize customer satisfaction.

       cut labor/distribution costs $40,000 annually.

       maintain inventory integrity through meticulous cycle counts and restructuring of bin locations for top accuracy.

       lowered weekly buy-outs from $3,000 to $1,000 monthly, saving $24,000 annually.

       saved over $15,000 through aggressive strict theft inventory control.

       utilized process improvement reducing scrap from $2,000 to $800 weekly and $14,000 annually.

       coordinated with general manager and sales executives to met/exceed customer requirements.



design cuisine/dc rental, arlington, va                                                                                       2000 c 2003

director of operations

       retained to oversee $40mm production/distribution company/food production caterer and supplier of full event equipment providing full sit down dinning for up to 5,000 people.

       directed 230 employees in two 120,000 sq. ft. warehouse/distribution facilities including five managers and six supervisors.

       delivered 10% labor cost reduction through upgraded warehouse/distribution procedures.

       directed fleet of 42 vehicles.

       achieved outstanding customer satisfaction through on-time delivery of top quality product/service.

       implemented advanced lean process and tqm techniques.

       restructured and streamlined food manufacturing, warehouse production and distribution.

       successfully automated inventory bin location system improving inventory accuracy/selection speed and producing $40,000 annual savings.

       produced $45,000 yearly savings by reorganizing warehouse operation for receiving/staging and loading vehicles.

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       improved food production work flow which increased productivity and lowered labor cost $30,000 annually.

       delivered $60,000 annual savings by increasing hard good assembly line productivity.

       restructured distribution routing system including teaming with mis to automate dispatch system.

       supervised 42 drivers and increased driver productivity, slashing labor/distribution costs $110,000 annually.

       coordinated with sales director and general manager to achieve highest levels of customer satisfaction.

       launched tpm theory to continuously train and upgrade maintenance of vehicles, assembly lines, plant production equipment, boilers and hvac.


j.j. mcdonnel, jessup, md                                                                                                          1998 c 2000

director of operations

         recruited to direct $35mm food production/distribution company.

         managed and trained 30 warehouse/production associates and 26 drivers on tqm and lean manufacturing techniques.

         restructured and automated routing system which maximized on time delivery/customer satisfaction and reduced distribution costs $90,000 annually.

         introduced automated conveyor systems and multivac machines in manufacturing areas which increased productivity and reduced production costs $60,000 annually.

         updated and automated inventory control/bin location system to ensure top inventory integrity and accuracy.

         implemented hidden surveillance camera system to stop theft estimated reduction in shrinkage $24,000 annually



earlier background

prior to 1998, served as director of operations at chef garcia mexican foods, springfield, va, project manager, vie de france, alexandria, va, general manager/vp operations, roland foods, cheverly, md, general manager, washington beef, washington d.c. and strategic planning manager, service america, cheverly md.  in these assignments, directed large staffs, utilized lean manufacturing, implemented tqm and gained expertise in procurement, warehousing, food production, distribution and automated inventory.




other career involvement

during 2003-2007, served as branch manager, national wholesale funding, rockville, md.  in this assignment, directed operations for $40mm washington-area unit.  spearheaded business development to select market segments.




education/professional development

university of maryland, college park, md

ba, economics, 1972.


american university, washington dc

graduate studies in economics, 1977.


strategic planning

deming's total quality management philosophy, statistical process

control & lean process manufacturing


dartmouth university

mrp (material resource planning)


usda policies and procedures/fda and haccp policies and procedures


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