yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• offer solid and progressive experience in management, business operations and customer service capacities.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• skillful at performing independently or within a team to exceed all operational goals and objectives.

 

professional experience

 

graham county electrical coop & utilities                                                                                           2001-present

billing manager, 2004-present

• sharp business acumen and experience in managing broad scope of operations, from analyzing meter data, issuing meter change reports and
• actively collaborate with financial manager/accountant on rate increases, rate schedules and process updates.
• manage a broad range of finance/accounting operations, including accounts payable/receivable, payment arrangements and posting daily financials.
• effectively design an innovative program for reverse billing on sunwatts meters, and collaborate with software programmer in creating complementary applications for automatic application.
• successfully test and approve new billing software on behalf of company.

 

office administrator, 2003-2004

• effectively managed a broad range of office duties, from member services, cash management and service orders processing to meter changes, trouble reports and explaining meter edits.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele bases.

 

utility meter reader technician, 2001-2002

• responsible for handling meter operations, including reading, troubleshooting and repairing meters.
• proficiently read mainline gas meters for el paso natural gas, disconnecting and connecting electricity and water services.

 

co-owner/operator cabinet/laminate countertop manufacturing company                                              1986-2001

• actively managed company, successfully steered sales operations to generate high volume growth and revenue.

 

owner/operator self-storage company                                                                                                                1999

• efficiently started and managed self-storage business, including sales, marketing and business operations.

 

professional education

 

cpr certified                                                                                                                                                  current

 

certification positive customer relation seminar                                                                                                  2008

 

small business management courses eastern arizona college                                                                1992-1993

emergency medical tech training eastern arizona college                                                                                 1990-1991

certified by state of arizona

honored member of cambridge who's who of executives, professionals and entrepreneurs