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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



management profile


strategic initiatives  •  team leadership & training  •  customer service


objective: persuasive and influential leader seeking to leverage management and finance expertise to actively support progressive organization s profitability and productivity objectives.


ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen .

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency, and tenacious commitment to results.


core competencies:

strategic sales & marketing

scheduling & timetables

vendor & contract negotiations

new business development

p&l accountability

cost reduction & avoidance

project planning & execution

regulatory compliance

efficiency improvements

process redesign & improvement

reporting & analysis

licensing & certification

recruiting & staffing initiatives

presentations & demonstrations

problem solving & resolution



professional experience


virginia commerce bank-alexandria, va                                                             2005 to present

branch operations manager (2008 to present)

assistant branch manager (2007 to 2008)

  assumed full accountability for all operational, staffing, and p&l results while driving personal and commercial loan growth through creation and implementation of strategic initiatives, staff development, participation in community events, and assurance of optimal customer service and product quality.

  ensured compliance with all federal and organizational regulatory standards while performing monthly branch audits and maintaining security procedures.

  outlined bank and branch goals through participation in sales management and officer call programs.

  encouraged cross-selling and referral opportunities through collaboration with multiple functional departments and conducted meetings to train and educate staff.


loan documentation specialist (2005 to 2007)

  enforced federal lending guidelines for all outstanding loans while analyzing, documenting, and closing wide range of products, including home equity lines of credit, home equity loans, and bridge loans.

  fulfilled all lien requirements for bank, including thorough reviews of title bring downs and appraisals and maintenance of open communication and involvement with counties and financial institutions.

  conceptualized and assisted with implementation of process improvements such as research of new products to compete with other financial institutions.


navy federal credit union-vienna, va                                                                                2003 to 2005

delinquency control counselor

  analyzed, controlled, and collected on past-due consumer loan, credit card, and mortgage accounts for members delinquent up to three months.

  established delinquency causes and formulated equitable repayment terms and negotiations for permanent corrective arrangements.

  ensure compliance with all federal, state, and local consumer protection regulations, including fair debt collection practices act and fair credit reporting act.

  utilized third-party resources such as fastdata, e-port, accurant, and transunion to locate missing members in order to counsel and collect on outstanding debts.



education & activities


george mason university-fairfax, va

bachelor of arts in communications and public relations



member, jaycees of alexandria

member, board of advisors for harambee international corporation












































yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









hiring agent name


company name


city/state/zip code




with more than five years of experience contributing to the strategic operational needs of the virginia commerce bank, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).


in addition to a bachelor of arts in communications and public relations and a results-oriented work ethic, i also can offer:

  consistent, dedicated approach to generating new business and maintaining existing clientele while monitoring and managing staff development.

  talent for motivating and leading multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  delivery of peak customer service and satisfaction utilizing data-driven decision making and absolute compliance with federal and company regulations.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

  specialized memberships within organizations, including jaycees of alexandria and board of advisors for harambee international corporation.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy

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