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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





results-driven manager specializing in technology sectors eager to contribute expertise in operations, team building, customer service and project administration toward actively supporting a progressive organization in optimizing bottom-line performance.


career profile

ø  over 13 years of experience ranging from technical subjects, business development and unit operations to staff supervision, repair and management, with advanced academic credentials

ø  excel in coordinating top-performing teams and operations.

ø  strategically collaborate with vendors and managers to maximize performance in facilitating projects and attaining operational goals.

ø  skilled in planning and managing projects to optimize efficiency and meet critical timelines.


professional experience

quality high-tech services, inc., dallas, tx                                                                           2008 - 2010

operations & facilities manager

       minority (9%) owner of this $3.1mm information technology solutions provider.

       after instituting operational and accounting procedures, operating expenses were lowered by 11%.

       negotiated vendor and service contracts and streamlined work environment and operating budgets.

       implemented procedures and processes to increase productivity and reduce maintenance.


qwest communications                                                                                                        1997 - 2008

complex translations department network supervisor, denver, co (2008)

       directed team of 42 programmers for alcatel-lucent 5ess, ericcson axe, nortel dms-100 and dms-10 switches.


engineering department contract inspector, colorado springs, co (2007-2008)

       coordinated with engineers and contractors to ensure correct installation of cabling.

       ordered materials, tracked expenditures, inspected job sites and monitored vendors.

       responsible for 75 high-priority fiber to the node projects in local area.


construction supervisor, colorado springs, co (2006-2007)

       transferred to take over crew of 42 network technicians installing communications in local area.

       ensured adherence to work order specifications and minimized interruption of services.


installation & repair network supervisor, monte vista, co (2004-2006)

       supervised nine technicians installing telephone, dsl and t1 lines in san luis valley.

       contract inspector for all valley construction jobs and ensured vendor compliance with company standards, policies and agreed-upon billing.


service assurance crew, colorado springs, co (2000-2004)

       responsible for repair and replacement of damaged copper and fiber cabling.

       expedited repair work on orders threatening to exceed due dates.

yyyyyy x. yyyyyy

page two




network technician, denver, co (1997-2000)

       installed and repaired telephone lines for residential and business customers.

       communicated with clients and coordinated with departments to resolve problems.


communications workers of america, colorado springs, co                                                 2000 - 2002

president, cwa local 7708

       negotiated and managed eight separate contracts in southern colorado area via collective bargaining.

       purchased building and rented to two small businesses, reducing expenditures by 15% and balancing operational budget.

       responsible for compilation of annual budget.



university of phoenix, colorado springs, co

master of business administration

bachelor of science


professional associations

board of management - ymca of metropolitan dallas, garland branch


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