yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx• abc@xyz.com

 

career objective

versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• offer over 10 years of solid and progressive administrative support experience, including expertise within business operations and customer service capacities.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies and intelligent business acumen, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.

professional experience

 

receptionist pediatric healthcare associates                                                                        2007-present

• consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
• capably handle phone traffic for 20 doctors and multiple nurses, across 6 offices, by making appointments, answering questions and relaying messages.

 

customer service representative trilegiant corporation                                                            2004-2005

• efficiently handled high-volume customer calls within a call center environment, proving quick responses to issues, education of service benefits and marketing of membership services to call-in clients.
• successfully responded to customer problems, from billing and discounts to membership fees and shipments.

 

sales associate macy s department store                                                                                    2002-2003

• sharp business acumen and experienced in handling broad scope of operations, from updated sales records by product line and cash management to training employees and inventory forecasting.

• successfully steered sales operations to generate high volume growth and revenue on behalf of company.
• actively collaborated with department manager in updating signage, merchandising, mark-downs, and visual displays.

 

women s department supervisor kohl s department store                                                          2000-2002

• effectively trained and directed sales/customer service staff and actively collaborated in human resource operation functions such as employee training, evaluating performance and providing guidance/mentoring.
• awarded "employee of the month" for exemplary on-the-job performance.

 

professional education

coursework in criminal justice housatonic community college