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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •




details-driven, performance-focused professional eager to offer broad scope of disability benefits management, internal auditing, and client relations experience, as well as knowledge gained from current medical coding training, toward maximizing your progressive company s business success.



profile of qualifications


         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service.

         excellent communicator who successfully interfaces with auditors, business teams, agencies, and clientele.

         top performer who makes decisions to reflect positively on business productivity and company well-being.

         proficient multitasker who plans, prioritizes, and manages tasks within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical skills.



key areas of expertise


disability management                                      benefits administration                                  client / business relations

insurance processes                                            data / recordkeeping                                       workflow prioritization

internal auditing                                                   project management                                         regulatory compliance



education & relevant training


medical coding certificate (in progress, projected 2011)                                                               kaplan university

extensive business administration studies                                                               university of southern maine


alhc designation (associate life & health claims) • hiaa 1 & 2 (health insurance association of america)



professional synopsis


metlife                                                                                                                                                                                       2008 c 2009


disability benefits specialist (contract position)

         utilized broad scope of industry knowledge and dynamic business acumen toward comprehensively reviewing claims systems for a short-term project while providing integral input on technical challenges.

         initiated targeted system-wide recommendations to streamline claims operations and boost efficiency.


unum insurance company                                                                                                                                                  1986 c 2008


senior auditor internal audits (1999 c 2008)

         strategically steered internal auditing of a california settlement and multistate regulatory settlement by analyzing closed group- or individual long-term disability claims to determine appropriateness of previous termination and / or denial and ensure objectivity of processes, as well as to locate claim errors.

         applied solid communication skills toward delivering results to auditor teams at round table meetings.


senior disability benefits specialist ltd benefits (1989 c 1993, 1994 c 1998)

disability benefits specialist ltd benefits (1987 c 1989)

         contributed strong multitasking talents toward carrying a workload of up to 150 claim cases, including performing risk management, handling required policyholder visits, and training new benefit specialists.


testing team project leader ltd benefits (1993 c 1994)

         ensured seamless operational processes by developing and testing new ltd claims paying systems which encompassed the effective team-based rebuilding of the systems across an 18-month timeframe.


tech / system support analyst id inforce administration (1986 c 1987)

         demonstrated sharp analytical abilities toward conceptualizing, developing, implementing, and managing forward-thinking individual disability products and systems to support key business goals.


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