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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



versatile business professional eager to contribute broad-scope administrative support experience toward supporting a dynamic organization in maximizing bottom-line performance.




  • versatile professional offering solid and progressive administrative support experience, including expertise within business development, administrative operations and customer support capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • recognized as detailed-oriented professional with a proven commitment to confidentiality and integrity.
  • technically proficient in microsoft office suite, including excel, word and outlook.


professional experience



senior traffic coordinator comcast spotlight                                                                              1991-2009

  • sharp business acumen and experience in managing broad scope of operations, from performing month end billing duties and handling all business correspondence to answering phones and managing files.
  • successfully coordinate full cycle of client contracts, including inputting client contracts into computer system, scheduling client contracts, communicating deadlines to sales staff via memos, and running daily verification reports.
  • awarded employee of the year for the creation of the pittsburgh hard interconnect; 2 time recipient of traffic employee of the year.


deli clerk giant eagle                                                                                                                   1991-1997

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


receptionist emd associated                                                                                                        1990-1991

  • effectively managed a broad range of administrative tasks, including handling high-volume phone line, preparing all documentations, managing data entry operations, and scheduling client appointments.


data entry clerk silver star meats                                                                                               1988-1990

  • tasked with entering all orders into the computer system, generating detailed invoices and supporting staff in all administrative functions.


professional education


community college of allegheny county pittsburgh, pa                                                              1985-1987

associates of science in business management


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