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yyyyyy x. yyyyyy                                           31548 whitefield court - murrieta, ca 92563



seeking to utilize automotive industry expertise, advanced education, technical training, service operations and communication skills in a challenging automotive training management assignment.


career profile

ø  mba.

ø  b.s., automotive technology.

ø  over two decades of highly successful experience in the automotive service sector.

ø  particular focus on technical instruction and development.

ø  expertise in curriculum development.

ø  knowledgeable in all facets of classroom facilitation.

ø  excellent communications and presentation skills.

ø  adept in system evaluation and improvement.

ø  solid analytical and evaluative capacity.

ø  wide-ranging expertise communicating intangible concepts to varied audiences.

ø  well-organized multi-tasker with strong detail orientation.

ø  record of progression to positions of increasing responsibility and authority.

ø  proficient in advanced software applications including ms office suite and windows.


professional experience

general motors corporation, various locations                                                                             1993 - present

area vehicle manager, thousand oaks, ca (2003-present)

       promoted to oversee and monitor $6mm in warranty expense for gm dealerships in san diego and riverside counties.

       manage warranty auditing process.

       initiate and launch marketing plans with dealership service managers.

       facilitate effective dealership training and customer issues covering bbb and litigations.

       spearhead secondary/post-secondary education programs.


western regional ayes/gm asep manager, thousand oaks, ca (2000-2003)

       advanced to plan and rollout automotive youth educational systems secondary technical education programs in gm western region.

       coordinated vehicle, tool and equipment donations for all programs.

       orchestrated instructor training and student throughput from individual programs.

       selected for multiple advisory/steering committees to ensure program success.

       designed and implemented post-secondary program marketing plans and activities


commercial/medium duty district service manager, thousand oaks, ca (1995-2000)

       tasked to act as area service manager for medium duty/light commercial vehicles in four-state area.

       controlled $8mm+ in warranty expense.

       facilitated well-received on-site field training for service technicians


earlier background

prior to 1995, served gm as senior service engineer, pontiac, mi, and resident service instructor, des moines area community college, ankeny, ia.. other background gained as shop foreman, bob brown chevrolet, des moines, ia; automotive technician, lauterbach chevrolet-buick, perry, ia; and automotive technician, goodyear corporation, st. cloud, mn.   in these assignments, built outstanding automotive service, training, communications, facilitation, organizational, customer service and problem solving skill sets.



university of phoenix, murrieta, ca, mba, 2008

weber state university, ogden, ut, b.s., automotive technology

general motors university, various continuing education classes


yyyyyy x. yyyyyy                                           31548 whitefield court - murrieta, ca 92563






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an automotive service management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a mba, b.s., automotive technology, and over 20 years of successful automotive service experience.  to complement this background, i possess successful business experience in warranty management, dealer marketing plans, service technician training and secondary education programs, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy









yyyyyy x. yyyyyy                                           31548 whitefield court - murrieta, ca 92563



thank you letter text





contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting automotive service management position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.









yyyyyy x. yyyyyy


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