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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
career objective
productive, quality-oriented team player eager to contribute exceptional administrative, client relations / customer service, and management skills toward optimizing the operations of a progressive organization.
profile
ø offer over five combined years of solid experience within financial and administrative support capacities as well as substantial client relations / customer service expertise.
ø apply sharp leadership qualities toward effectively leading a team of top-performing employees while contributing exceptional written and verbal communication skills.
ø seamlessly blend intelligent business acumen and strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
ø highly proficient in all time management aspects, including quickly identifying and completing daily priorities in a proactive and productive manner.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction, both in person and via telephone.
ø skillful at performing independently or within a team-based environment to exceed all operational goals and objectives.
professional experience
beltway title and abstract, crofton, md
settlement officer 2007 c present
ø maintain responsibility for successfully supervising personnel, optimally networking and marketing new clients, and beneficially resolving various customer concerns and complaints.
ø successfully review and follow all lender-based instructions, including accurately inputting lenders, abstracts, titles, mortgages, creditors, liens, and / or judgment charges on settlement statements.
ø balance and disburse escrow checks of over $500,000, as well as prepare all wire transfers and collect money owed from businesses and clients.
ø profitably sell and issue all title insurance policies, along with efficiently preparing deeds, certificates of satisfaction, and power-of-attorneys.
ø develop and conduct effective educational seminars for current and future clients while providing explanations of various property-based refinancing or purchasing documents.
ø perform technical trouble-shooting with regard to various operational issues, as necessary.
processor 2006 c 2007
ø effectively verified and accurately corrected confidential client information, along with regularly reviewing contracts, creating appropriate correspondences, and maintaining active dialogues with lenders, clients, and real estate agents.
ø proactively spoke to various individuals and/or businesses to resolve any issues involving titles, including judgments, liens, and unreleased trusts.
administrative coordinator 2005 c 2006
ø prepared all confidential client packages for lenders and creditors, created business-oriented correspondence, and maintained effective order and accurate accountability for over 500 client files.
ø performed all mail distribution along with receiving and screen departmental visitors.
~ additional experience ~
administrative support (temporary), man power, annapolis, md 2004 c 2005
job title, coldwell banker residential brokerage, upper marlboro, md 2003 c 2005
education and computer skills
extensive management information systems coursework george mason university
proficient in title express / word / excel / powerpoint / access / cass works
~ maryland notary republic / title producer ~
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding administrative, client relations / customer service support, and/or management role within a dynamic and growth-oriented organization, and am submitting my resume for your review.
i offer over five combined years of solid experience within financial and administrative support capacities as well as substantial client relations / customer service expertise, and am excited to pursue a progressive role within your company. i pride myself on seamlessly blending intelligent business acumen and strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
in addition, you will find me to be a results-driven, solutions-focused and quality-oriented team player who is dedicated to supporting your operational goals and objectives. i am confident that my sharp problem-solving proficiencies, team-building capabilities, and exceptional communication skills will prove to be incredible assets to your professional team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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