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yyyyyy x. yyyyyy


xxx-xxx-xxxx ~ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~


areas of expertise


business operations                       administrative operations              customer service

team building/training                   staff scheduling                               employee supervision

customer service                             sales/business development         merchandising

inventory control                             loss prevention                                cash management


ø  numerous years of management/leadership experience in client-focused, service-oriented industry targeting both business and general public/consumer markets; solid background in leading as well as collaborating with cross-functional departments to maximize operational and financial results

ø  excel in training, developing and leading high-performance teams

ø  strategically schedule personnel to maximize use of resources and control labor costs while meeting customer needs and operational goals

ø  effectively define and capitalize on opportunities to generate new business as well as grow existing accounts through proactive up-selling/cross-selling of products and services

ø  dynamic communication, presentation, problem solving, and relationship management skills

ø  technology-savvy, with skills including ms word, excel and power point

ø  bilingual in english and spanish

yyyyyy x. yyyyyy

professional experience


bj s wholesale club-islandia, ny                                                                              2004-current

customer service manager; 2008-present

promoted to steer full-scope customer service operations, with strong focus on ensuring prompt delivery of quality service in efficiently managing member traffic flow, responding to inquiries and addressing/ resolving escalated issues

effectively train, develop and lead client-focused team committed to meeting customer needs

resourcefully schedule staff to meet operational goals; expertly use staff-works scheduling program

loss prevention supervisor; 2008

played key role in maximizing bottom-line profits by effectively managing loss prevention team members and facilitating proactive measures for mitigating loss through camera/video surveillance

ensured optimal levels of merchandise accountability through daily and weekly counts as well as thorough review of all refund and void reports

frontline supervisor/member services; 2004-2007

demonstrated sharp business acumen in collaborating across internal department operations from sales and customer service to staff scheduling/supervision, database administration and cash handling

drove revenue growth by selling new memberships as well as upgrading and renewing existing members

maintained member database and updated/filed nys tax exempt certificates for business clients

productively processed return/exchange transactions and assisted with order pickups

entrusted with high-volume cash management including cashier cash exchanges and money pickups


bank of america-central islip, ny                                                                               2007-2008

teller-customer service

resourcefully diversified revenue streams by cross-selling all bank products, including accounts

proficiently managed customer transactions including deposits, withdrawals, transfers, and advances

yyyyyy x. yyyyyy



b.s., business management, state university of new york-farmingdale state college; may 2009

a.a.s. in business administration, suffolk county community college-brentwood, ny; may 2006

yyyyyy x. yyyyyy

community activities/leadership


volunteer wrestling coach, central islip senior high school; 7 years


yyyyyy x. yyyyyy


xxx-xxx-xxxx ~ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~







hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a (insert title of target position) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i earned a bs in business management in 2009 as well as an earlier aas in business administration, providing me with solid academic credentials to support your business goals.  concurrent with my academic pursuits, i gained valuable experience as a bank teller/customer service representative from 2007-2008 while simultaneously building a progressive career with my current employer, 2004-present, where i have promoted to currently serve as customer service manager of a high-volume wholesale club.  i offer you solid experience in training, scheduling and supervising personnel, driving sales/business development, steering customer service operations, and performing administrative functions, such as database administration and management reporting, as well as controlling inventory, facilitating loss prevention and managing cash functions. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






cristian rosado




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