xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented administrative professional eager to contribute exceptional project management, interpersonal relation and clerical skills toward optimizing operations of a progressive organization.

 

profile

ø  offer extensive experience in office administration, with comprehensive customer service and financial administration background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

professional experience

shady grove fertility center - baltimore, md                                                                        2007-present

administrative assistant

  apply advanced communication skills toward acting as first point of contact in responding to telephone inquiries, troubleshooting problems, and interviewing/counseling clients.

  proficiently type and edit letters, office meeting minutes, and clinical notes, exhibiting sharp detail orientation to optimize productivity and efficiency.

  maintain full accountability for entering and updating data, maintaining electronic dictation and patient files, and managing schedules.

  directly support the financial department in verifying patient insurance benefits and documenting insurance benefits.

  build and establish key relationships and liaise effectively with senior management, medical professionals, staff, clients, and third-party vendors.

 

 

gbmc fertility center - baltimore, md                                                                                  2005-2007

administrative assistant & accounts coordinator

  contributed extensive office administration experience and strong organization abilities in coordinating and scheduling appointments and maintaining a daily cash log utilizing excel spreadsheet.

  relied upon to prepare daily bank deposits for bank submittal, illustrating reliability in achieving operational goals and timelines.

  effectively mentored, motivated and trained dynamic new personnel, playing a solid role in supporting the development of top-performing team members.

  typed appeal letters, office meeting minutes, and patient clinical notes, with strong focus on accuracy.

  proactively kept up-to-date on diverse insurance companies new policies and maintained files for financial documentation such as payment vouchers/bank deposits/monthly reports.

  conducted comprehensive review and analysis of daily operations in order to identify and implement improvement strategies to boost productivity and efficiency.

 

 

 

 

 

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evelyn b. heckstall                                                                                                                                page 2 of 2

 

 

drs. gabbay, feldman, peariman & associates - owings mills, md                                       1990-2005

sr. financial administrative assistant (1996-2005)

  collaborated directly with the financial practice manager to support all aspects of office-wide operations; performed financial practice manager s duties during her absence.

  balanced financial statements to daily cash/check/credit card intake, prepared monthly budget and income reports and typed financial meeting minutes, contributing sharp financial skills.

  successfully designed, developed, and implemented an employee incentive program, as well as a work instruction and training manual.

  efficiently prepared, scheduled, and coordinated all travel arrangements.

medical secretary (1990-1996)

  answered multi-line phone system and greeted visitors, exhibiting exceptional communication and customer service skills.

  maintained full accountability for taking inventory and ordering office supplies, further illustrating ability to manage multiple functions.

 

 

additional experience

 

owner/operator - bakery business

partner - licensed handbag business

education

associates degree in business management (in progress)

 

technical skills

microsoft word, excel, outlook, powerpoint
word perfect
word processing

community activities

volunteer secretary - homeowners association

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team as an administrative professional.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by the accompanying resume, i have a comprehensive background in office and financial administration.   to complement my experience, i offer extensive technological skills in microsoft word, excel, outlook & powerpoint and word perfect.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

evelyn b. heckstall