yyyyyy x. yyyyyy

country of citizenship: united states

ssn: xxx-xx-xxxx
______________________________________________________________________

job announcement number: 10-has-136usaj

 

core competencies

 

military/government medical services, medical support, clinical operations, patient information verifications, eligibility/coverage verifications, appointment scheduling, patient registration, admissions, medical information, medical records, medical automation, deers, chcs, third-party insurers, information gathering, research, data tracking, statistics, demographics,  verbal communications, customer service, client relations, public relations, media relations, written communications, medical terminology, document/form production, technologies, database management, data entry, team building, training & development, supervision, leadership, workflow planning/ management, project administration, administrative operations, phone management, problem solving, prioritization, strategic planning

work experience

 

march 0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours per week: 40

salary: 39,800/annual

supervisor: n/a-owner; may contact business partner, lillian hennery,xxx-xxx-xxxx

owner/operator

demonstrated sharp business acumen in successfully developing and operating a profitable business specializing in providing couture vintage shop owners with quality top-designer slightly used vintage apparel.  drove sales to consistently achieve top performance; scheduled, coordinated and led sales meetings.  resourcefully met with local city buyers to generate and evaluate information vital to defining and capitalizing on industry selling/buying trends.

strategically researched, sourced and purchased mint-condition vintage merchandise, traveling extensively to view, negotiate and facilitate designer merchandise purchases.  coordinated secure transport of purchased items to company office as well as dry cleaning, alterations, etc. to maximize merchandise presentation during showings and support high-volume sales.

 

page 0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours per week: 40

salary: $28,900/annual

supervisor: ethel ellington; phone: 706-9787-5811: permission to contact: yes

medical automations specialist/scheduler

entrusted with consistently ensuring confidentiality and security of patient medical records and personal medical information.  proficiently scheduled, coordinated and verified patient appointments with varied clinics, using medical community resources to optimize level of care while continually delivering superior customer service.  efficiently confirmed treatment eligibility via defense enrollment eligibility registration (deers) as well as verified patient demographics using composite health care system (chcs), including third-party insurance verifications.  productively collected, compiled and tracked data and statistical information instrumental to maximizing clinical operations.  collaborated with patient registration department, providing quality clerical support ranging from data entry and complex forms production to patient information research and data compilation.

july 0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours per week: 40-50

salary: $21,000/annual + bonuses

supervisor: david bold; phone: n/a-relocated; permission to contact: yes

telephone sales supervisor
in recognition of dynamic sales and customer service performance, rapidly promoted within a few months to manage phone sales operations. applied sharp leadership skills toward successfully training, coordinating and directing high-performance phone sales staff, with focus on ensuring continual attainment of sales quota through proactive management and mentoring.  strategically controlled workflow to maximize use of time and resources. actively counseled individual team members to support professional development.  closely monitored staff phone conversations for quality control and provided expert analytical feedback and assistance to team members to enhance individual and group results.  further monitored computer systems to verify all calls were responded as well as ensure training procedures/objectives were met and scheduled breaks were taken/recorded accurately.  efficiently maintained detailed daily records and reports.

 

june 0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours per week: 40
salary: n/a-volunteer; stipend of $12k plus education award

supervisor: rebecca wallace; phone: n/a; permission to contact: yes

volunteer coordinator/public relations liaison

successfully recruited, in-processed, trained, coordinated, and supervised volunteer staff. 

contributed strong communication skills toward acting as public relations and media liaison on program events as well as providing world-class service in interfacing with customers, clients

cynthia johnson                                                                                                       page 3 of 3

 

and the general public; managed high-volume phones.  effectively steered corporate development sponsorship and their participation in community events.  collaboratively spearheaded planning and execution of annual walk-a-thon fundraiser, playing key role in boosting revenue and capturing new cross-section of event participants.  performed general administrative functions including production and management of diverse communications including documents, internal memos, lists, reports, and general correspondence.

 

april 1995-march 1998

department of defense schools
wurzburg, germany apo new york

hours per week: 40

salary: $24,050/annual

supervisor: vicky shourval; phone overseas: 0010-248-0050; permission to contact: yes

special education instructor

partnered with primary classroom teacher in delivering quality educational programs; included assuming full classroom responsibility.  effectively prepared bulletin boards, assisted with academic assignments and closely observed/evaluated child development level; maintained related records of progress and attendance.  resourcefully planned and led parent involvement activities and community awareness campaigns instrumental to enhancing student outcomes.  concurrently serving as education technician for programs and services, facilitated development activities, oversaw safety initiatives and supported administrative operations of facility.

education

 

university of maryland, city, maryland

degree: n/a

major: elementary education

earned: n/a; attended 1997

credit hours earned: 15

gpa:

 

central texas college, killeen, texas

degree: associate

major: general studies

earned: 1995

credit hours earned: 90

gpa:

 

 

 

 

 

 

yyyyyy x. yyyyyy

country of citizenship: united states

ssn: xxx-xx-xxxx
______________________________________________________________________

job announcement number: 10-has-136usaj

 

 

ksa questions/responses

1. ability to communicate effectively orally and in writing.

i have consistently demonstrated dynamic oral and written communication skills throughout my work history, with a talent for rapidly adapting those skills to varied populations, industries and professional environments.  within a medical setting, i offer several years experience at dwight eisenhower army medical center in interfacing with patients and staff of multiple clinics to schedule and verify appointments as well as collect patient data and statistical information.  i ve applied my dynamic oral communication skills toward conferring with patients to identify needs, determine eligibility, provide information, and troubleshoot problems and have actively worked with cross-functional department personnel across broad areas of clinical operations.  i have also been responsible for compiling and producing a diverse range of medical documents, records and related written communications.   

 

of note, i served as public and media relations liaison with augusta urban ministries from 1998-1999 as part of a volunteer opportunity to gain practical work experience while concurrently earning education funding.  outstanding communication skills were critical to my success in promoting and positioning their program events throughout the community, facilitating corporate development sponsorship and increasing events participation.  applying my sharp written communication skills, i also developed and produced a wide range of materials, from correspondence and reports to internal memos and documentation.

 

i also was a special education instructor with department of defense schools for several years, again requiring strong communication skills, which i applied toward delivering classroom instruction, facilitating classroom activities and building quality relations with both students and parents. while there i also spearheaded community awareness campaigns. 

 

in my most recent position as owner/operator of a niche market vintage clothing business, i applied my strong communication, consultation, presentation, and negotiation skills toward driving sales, delivering quality customer service and meeting with vendors to purchase top-designer apparel. 

 

ksas -  page 1 of 3

cynthia johnson                                                                                          ksas -  page 2 of 3

 

 

my communication skills have additionally proven instrumental in a leadership role.  within a few months of joining future call telemarketing, i was promoted to supervise their telephone sales operations.  similarly, as part of my volunteer position with augusta urban ministries, i concurrently served as volunteer coordinator.  in each of these capacities, strong communication skills were vital to effectively training, developing and continually guiding staff to achieve optimal performance. 

 

2. ability to plan, organize and coordinate work.

as a scheduler with dwight eisenhower army medical center, effective planning and organization skills were required not only to efficiently schedule patients with multiple clinics, but to concurrently manage a wide range of responsibilities as a medical automations specialist in a high-volume, time-sensitive environment while simultaneously taking on additional responsibilities to assist patient registration department operations.

 

as an entrepreneur, the ability to plan, prioritize, organize, and coordinate work in a self-managed environment was crucial to achieving business development and operational goals. a large part of my role was to source and purchase merchandise, requiring extensive travel, and i was responsible for personally arranging trips, including travel, accommodations and meetings, to maximize use of time and resources as well as control our overhead costs.  similarly, from a business development perspective, i needed to effectively coordinate prospective and existing client sales meetings to accommodate their schedules.

 

strategic workload planning was required in my leadership roles as telephone sales supervisor at future call telemarketing as well as volunteer coordinator with augusta urban ministries.  with responsibility for coordinating staff projects and workflow, i consistently excelled in capitalizing on resources to prioritize, plan and organize their assignments in order to meet stringent performance quotas and deadlines.   further illustrating my planning and organization abilities, i was responsible for managing key components of coordinating and executing the annual walk-a-thon fundraiser for augusta urban ministries as well as organizing sponsorships and participation in community events.

3. knowledge of medical terminology, anatomy, physiology and format and content of consolidated health record.

having worked as a medical automation specialist/scheduler with dwight eisenhower army medical center from july 2000-december 2003, i offer extensive knowledge of medical terminology, anatomy and physiology as well as health records format and content. 

 

in particular, a large part of my job was to generate, compile and manage high volumes of medical records and personal medical information, requiring the ability to fluently communicate complex medical data both verbally and in writing.  this further required the ability to effectively generate and interpret complex medical information in determining patient eligibility.  i also worked closely with the patient registration department, providing quality administrative support which included detailed medical data entry and form/document production as well as patient information research.

 

cynthia johnson                                                                                          ksas -  page 3 of 3

 

4. knowledge of basic ward administrative functions.

collaborating with diverse clinics and departments while employed with dwight eisenhower army medical center, i had the opportunity to gain a solid understanding of basic ward and clinical administrative functions.  this included acquiring a knowledge of varied ward and clinic functions, medical specialties and patient populations through my responsibilities that spanned verifying eligibility for medical services, scheduling appointments with varied clinics, managing patient records, and assisting with patient registration department operations.

 

 

5. knowledge of and ability to operate a personal computer and associated software applications.

 

i served as medical automations specialist for 3 years at dwight eisenhower army medical center, continually relying on my strong technology skills to ensure optimal productivity, efficiency and quality of operations.  i proficiently used the defense enrollment eligibility reporting system (deers), a global computerized database of service members, family members and others eligible for military benefits, to confirm patient treatment eligibility.  i also verified patient demographics, including third-party verifications, using composite health care system (chcs), a comprehensive medical informatics system extensively used by military health care centers for broad operations spanning patient administration, appointments/ scheduling, medical records tracking, medical coding, and managed care programs administration, among many other functions.  i relied heavily on automated systems to research, compile, track, enter, and manage a variety of information.

 

in an earlier position as a telephone sales supervisor in a high-volume call center environment, i also used my technology skills in closely monitoring computer systems to generate critical info required to ensure comprehensive coverage of all inbound phones as well as compliance with training procedures and achievement of operational objectives.   i also have solid personal experience in pc operations and varied software/applications.