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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx / ( xxx-xxx-xxxx



Technology Professional with completed courses in system design, quantitative analysis, project management and business development. Able to determine and achieve short- or long-term goals. Skilled in coordinating tactfully with other organizations or parts of the organization to accomplish goals and monitor progress and evaluates outcomes. Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.


Information Technology / Business Development / Hardware Installation

Employee Relations / Technology Integration / Management

Teambuilding & Leadership / Tier 1 Help Desk


Realtor s License / CPR / First Aid Certified / Management Certification / Firearms Safety Certified (2002)




University of Massachusetts at Dartmouth-Charlton College of Business

Bachelor of Science in Management Information Systems (2002) -- Accredited by AACSB


Relevant Courses: Hardware and Software, Sociology, Data Communications and Networks, Windows XP, Vista, Psychology, and Computer Applications

Group Leader: Advanced BIS Project, Management Information Systems, Data Communications, Business Systems Analysis & Design, and Strategic Management


Delta Mu Delta National Honor Society; GPA in major: 3.9


                                                  IT Experience                                                 


UMASS, Dartmouth, MA, 1998 C 2002      

Help Desk Support (part-time)

  • Provided technical assistance to computer system users by answering questions or resolving computer problems for patrons.
  • Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Conferred with staff, users, and management to establish requirements for new systems or modifications.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Prepared evaluations of software or hardware, and recommend improvements or upgrades.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.


Additional Experience


CoWorx Staffing Temp Agency

Quality Control, 2008                      

  • Leveraged quality control assurance abilities to drive customer satisfactions, achieving superior sales results and establishing consistent growth in annual profit margins.
  • Applied an in-depth understanding of medical supplies to consistently maintain high-quality during inspection of products in a highly competitive medical supplies manufacturing industry.
  • Secured consistent levels of referred and repeat business from a vast client base through successful inspection efforts.





Allied Personal Temp Agency

Power Line Inspection, 2007                      

  • Adhered to safety practices and procedures, such as checking equipment regularly and erecting barriers around work areas.
  • Coordinated work assignment preparation and completion with other workers.
  • Drove vehicles equipped with tools and materials to job sites.
  • Inspected and tested power lines and auxiliary equipment to locate and identify problems, using reading and testing instruments.
  • Attached cross-arms, insulators, and auxiliary equipment to poles prior to installing them.


KMART, Hyannis MA

Store Detective, 2007                      

  • Skillfully implemented a number of methods used to reduce the amount of thefts, losses, and shrinkage often related to retail trade.
  • Undermine shoplifting and internal theft efforts reflecting untold numbers of separate incidents of larceny and reduced asset management losses significantly.
  • Generated detailed reports covering multiple sequences of events utilized in the prosecution of shoplifters and other crime violators.
  • Enhanced professional development and potential by earning 25 Store Detective certifications.


Securitas/Pinkerton, Quincy, MA, 1997 C 2006   

Operation Management Specialist, 2003 C 2005

  • Quickly promoted from Security Officer to Sergeant and to Lieutenant; oversaw staff performance and immediately addressed deficiencies.
  • Awarded Outstanding Supervisor (2001) based on strong leadership and teambuilding abilities.
  • Monitored and authorized entrance/departure activities for 8 buildings on behalf of banking clients BCBS, State Street Bank, and BFDS to guard against theft and maintain security of premises.
  • Assessed officers procedural knowledge including disturbance investigation, fire and emergency protocol, and computer system management.
  • Circulated among visitors, patrons, or employees to preserve order and protect property.
  • Inspected and adjusted security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
  • Drafted reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.


*****Additional experience as Security Information Associate for Kem Associates, Woburn, MA*****


                                      Professional Development                                     


State Street Bank, Quincy, MA

  • Management of Aggressive Behavior ~ Advanced Operations ~ Psychology in the Workplace

Use of State Street Security Software


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