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yyyyyy x. yyyyyy

898 oak street sw, #0000 xxxxxx xxxx , xxxx , xxxxx 00000


career profile


offer more than 2 years experience as a audio/video consultant, with main focus on sports game footage as well as pre- and post-game interviews for atlanta hawks, thrashers, and dream. established a successful track record in organizing and editing videos for use on television and internet to capture wider audiences. possess excellent team collaboration, video capturing/editing, web content administration, and camera operations skills. technically proficient in final cut pro and avid as well as ms word, excel, powerpoint, and access. bachelor s degree in journalism.

professional experience


atlanta spirit philips arena, atlanta, ga                                                      09/2008-present

video consultant

     oversee pre-game camera set up and utility for camera operators during basketball games.

     proactively run tape operation and matrix board during hockey and basketball games.

     ensure optimal audio set up for game announcer, producer, radio, and post-game interview by troubleshooting and testing sound equipment.



     provide video production team with assistance as needed, ensuring capability to tape games.

     documented game footage by reviewing and log all game tapes onto datasheets and digitizing footage into avid.

     facilitated recording of basketball games by running utility for camera operators and running tape operation and matrix board during hockey and basketball games.

     captured game highlights into avid for all hockey thrasher games and basketball hawks games.

     created highlight packages for in game spots.

     assisted with internet media coverage of games by videotaping pre-game hockey and basketball coach interviews and exporting it to a local drive for release on the internet.

     administered content for team websites by uploading post-game interviews.

     operated switcher during after game specials.


georgia power company, atlanta, ga                                              11/2004-present

senior service consultant, critical response team

     collect and provide updated alerts to gpc client managers on high profit customers.

     administer daily call center operations by managing call volume and staffing needs as well as monitoring the ccc consultant s real time adherence in avaya and totalview while successfully maintaining high service levels.

     streamline productivity and shift coverage by accurately adjusting employee s work exceptions and scheduling requests and ensuring fmla papers are received, filed, and employees are correctly compensated.

     oversee financial reporting by auditing daily reports to ensure accurate pay and time of customer service employees.

     collaborate with distribution and transmission control centers by reporting trouble calls for emergency situations that potentially impact loss of life or loss of company revenue.

     monitor storm activity across the state and work extended shifts during serp, partnering with engineers, managers, and corporate security.

yyyyyy x. yyyyyy                                   page two


     assist with 911 emergency call processing for the state of georgia and take escalated calls when supervisors are not available.

     provide assistance to technical analysts and technical support statewide.

     monitor and supply call center consultants with adequate equipment to perform their jobs optimally.

     serve as primary contact for leadership and as liaison for security and revenue recovery after hours.

     complete monthly report cards for all customer service employees for review by upper management.

     create cost effective staff schedules while maintaining company service goals.


customer service representative

     dispatched cut in/cut out orders to customer field services as well as energy audits and high bills to the regional marketing representative.

     processed payments, logged returned checks, and balanced money.

     provided support to representatives and resolved escalated customer complaints in the absence of a supervisor.


pbx operator (temporary)

     transferred inbound calls to proper department and employees and updated office directions for the vru system.



georgia state university                                                 

bachelor of arts in journalism, 2009   


university of michigan                                         

first female to successfully complete professionals in training program for credit, 1999-2000



citizen of georgia power

reporter for the ccc voice newsletter

aabe: beam chairperson

completion of 2007 leadership dimension class

church volunteer-work with special needs children













yyyyyy x. yyyyyy

898 oak street sw, #0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an associate producer capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include more than 2 years experience as an audio/visual consultant for sports coverage for such high profile teams as atlanta hawks, thrashers, and dream. during this experience, i have provided pre-game camera set up and utility for camera operators during basketball games, run tape operation and matrix board during hockey and basketball games, and ensured optimal audio set up for game announcer, producer, radio, and post-game interviews.


to provide more media coverage of games, i have also videotaped pre-game hockey and basketball coach interviews and exported them to a local drive for release on the internet to capture a wider audience.


to complement this background, i offer a bachelor s degree in journalism from georgia state university and possess technical proficiency in avid and final cut pro.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.





yyyyyy x. yyyyyy



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