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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



skilled professional eager to contribute customer service expertise as well as strong communication skills toward actively supporting an organization in maximizing performance.




  • dynamic professional offering solid and progressive experience in customer service, issue resolution and database management.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, and effectively managing all essential tasks.
  • technically proficient in microsoft office suite, including word, excel, outlook, and explorer.


professional experience

volunteer office assistant jeffrey b. levy. p.a. family law & bankruptcy law firm               2008-present

  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • actively maintain the highest levels of confidentiality and uphold the ethical standards of the legal profession.
  • proficiently attend administrative hearings and court proceedings to gain legal knowledge.


security guard abm security services                                                                                         2005-2010

  • proficiently enforced all company regulations in accordance with established policies and procedures.
  • strategically maintained the safety and security of grounds, facility and personnel.


package handler federal express                                                                                                 2009-2010

  • consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability and improve personnel performance.
  • boost employee morale in a solution- oriented, technology driven environment.


customer assistant auto zone inc.                                                                                               2002-2005

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • successfully steered sales operations to generate high volume growth and revenue; increased commercial sales volume by more than 20%.


professional education


associates of science in legal assisting broward college                                                               6/2010


tax prepare agent jackson hewitt tax service                                                                                     2006



yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a customer service representative capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in customer service, issue resolution and database management. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, leadership, troubleshooting, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.









yyyyyy x. yyyyyy

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