Project Management/Leadership    Planning & Scheduling    Proposal Development    Technical Presentations    Problem Resolution

Networks/Fault Fixing   Resource Procurement   High Level Analysis   Time Management   Network Management

Information Management Deadline Adherence Quality Control Project Management Productivity Increases

 

 

Ø  Strong technical background with the ability to work independently on multiple research projects with specialized experience in virtual private networks, diagnostics and fault fixing, presenting complex technical data to high end management.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs.

Ø  Problem-solving to meet the needs of the project

Ø  Possesses strong organizational and analytical skills.

Ø  Highly adaptable in quickly changing technical environments.

 

Ø  Platforms: Windows Operating Systems (3.1, NT, XP, Vista, 7) and Mac

Ø  Servers: Windows Server 2000, 2003, 2008, Novell

Ø  Programming: HTML, PHP, ASP, NET

Ø  Applications: MS Office Suite (97-2007), Macromedia Flash, Dreamweaver, Fireworks, Adobe Photoshop, Image Ready, InDesign, PageMaker, Alias Wavefront, Maya 6.0 (3D Modeling), MS Visual Studios Suite

 

Ø  Provide Systems Analysis and Design and programming using programming languages, databases and web tools.

Ø  Propose and implement technology solutions including third party applications, data integration, and wide area network solutions.

Ø  Regularly implement technology development life cycle policies and procedures.

Ø  Interface with entire project team as required in the establishment of project schedules and resolving schedule problems.

 

 

 

 

 

 

 

 

Sr. Technical Service Specialist, Cengage, Delmar Learning                                              2006-Current

 

  Main responsibilities included:  Provide accurate and timely technical support for all customer software and web based products over the phone and by email. Create fast, and easy to read documents to sustain technical support team.

  Produce technical documentation for customers on new software fixes and other solutions.

  Recommend and implement complete technical support solutions for testing, offering suggestions to improve the software solution for company and technical group.

  Communicate effectively with other departments within and outside company to deliver correct tempo of exchange.

  Determine appropriate course of action related to repairs, modifications, and upgrades.

 

Software Specialist, Cengage Delmar Learning                                                                       2006-2006

 

  Main responsibilities: Worked closely with Developers to ensure delivery of high quality, reliable solutions.

  Planned and executed plans of action with Quality Assurance of web and CD based software solutions.

  Tested software solutions on various operating systems.

  During testing, offered suggestions to improve software quality and worked with product managers and developers for input.

  Reported any problematic technicalities that arise during software testing to management.

 

Network Engineer Internship, Distributed Applications Technology                                         2004-2006

 

  Main responsibilities: Traveled to many different clients to configure networks, hardware and software.  Advised clients to make sound business decisions related to purchasing thin client server technology.

  Installed, configured, and upgraded thin client server technology, hardware, and software.

  Remotely assisted clients over the phone with computer and network problem.

 

 

n Bachelor of Science C Computer Art, SUNY College at Oneonta (3.6 GPA)

n Associate Degree C Communications & Media Arts, Adirondack Community College