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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused leader specializing in driving business growth, building solid teams, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 10+ years of combined it support, hr, operations, and sales experience toward maximizing an employer s bottom-line.


profile of qualifications


         integral leader who makes decisions to reflect positively on corporate well-being and customer satisfaction, along with providing quality recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.

         top performer who excels at analyzing markets, identifying lucrative sales opportunities, defining strategies for capturing new business and developing existing clientele, and attaining solid leveraging in competitive territories.

         ambitious self-starter who plans, delegates, and manages teams within high-pressure, deadline-driven situations.


professional synopsis


it / technical support

         contributed sharp analytical abilities toward installing, configuring, and maintaining end user hardware, software, and peripherals, including pcs, printers, cash registers, handheld scanners, mobile ordering computers, and access points.

         optimized operations efficiency by responding to user and / or technical problems and provided support as required.

         oversaw local area networks and remote switches.


human resources

         improved workflow productivity by creating and implementing scheduling procedures for 140+ employees.

         achieved volunteer attrition rates 30% below company standards via resourceful recruitment, training, and development, along with handling performance reviews and management training to build top-performing teams.

         increased companywide participation in 401(k) plans from 70% of eligible employees to 97% of eligible employees.

         conducted employee orientations and open enrollment processes, managed workers compensation administration and employee health and wellness programs, produced a monthly staff newsletter, and maintained all employee files.


operations management

         applied dynamic leadership talents toward directing customer-focused teams within high-volume retail environments, including developing job descriptions, creating training materials, and mentoring all levels of staff.

         created and posted 100 union job descriptions that eliminated many full-time roles and lowered payroll costs by 10%.

         ensured teams exceeded established sales goals by creating and implementing targeted selling methods, along with designing plans to increase customer base and training telemarketers for seamless operational processes at all times.


sales / account management

         spearheaded the development of creative selling strategies within retail merchandising departments with $4 million+ in annual sales, including training associates to meet and / or exceed objectives while providing ongoing feedback.

         generated 98% of sales goals as an outside sales representative for american red cross blood donor services, along with attaining status as the 1st sales representative to organize blood drives at every school within the novi district.

         increased collections for an automotive account by 20% whereas most accounts were declining by as much as 30%.


business development

         attracted and cultivated a commercial customer that resulted in 200% more revenue than others for 3 years in a row.

         identified and implemented methods to attract potential blood mobile sponsors, along with ensuring all blood mobiles met regular collection goals while coordinating staff tasks / workflow to guarantee positive donor experiences.

         demonstrated strong communication skills toward delivering presentations at area schools, including supporting sponsored programs and working with external / internal parties and organizations to establish goals and strategies.


professional experience


the american red cross, detroit, mi                                                                                                                                       2007 c 2010

donor recruitment representative                                                                                                                                                           


the home depot, lake orion, mi / rochester, mi                                                                                                                 2000 c 2007

sales department manager (2004 c 2007) • computer technology support (2003 c 2004)

human resources supervisor (2001 c 2003) • sales department manager (2000 c 2001)




associate of arts in business administration & accounting                                                       oakland community college

certificate in computer information systems (in progress)                                              college / university / tech center

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