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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.



  • dynamic professional offering over 19 years of solid and progressive customer service experience, including expertise within helpdesk support and client services.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.


professional experience

culligan international                                                                                                       2004-2010

software trainer/lead helpdesk

  • sharp business acumen and experienced in managing broad scope of operations, from training staff on software procedures to responding to email inquiries and logging all issues.
  • skillfully supervise software security for 67 store and corporate employees, ensuring compliance with the highest security standards.
  • proficiently provided training, troubleshooting and support to all users, effectively escalating issues to appropriate programmers.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


culligan water company                                                                                                    1991-2004

office manager

  • spearheaded all office operations, from accounts payable/receivable and month end procedures to budgeting, purchasing and cross-training.
  • effectively hired, trained and directed 32-member staff and actively collaborated in human resource operation functions such as prioritizing work assignments, established work incentive programs, evaluating performance and providing guidance/mentoring.
  • actively collaborate with general manager in opening a new branch for culligan water, growing clientele base to 2800 in under a year.
  • one of two office managers, out of 67, to receive a bonus award for maintaining office under budget. 


professional education


coursework in computer technology washtenaw community college

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