yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

seeking to utilize training, personnel development, orientation, technical, administrative and class facilitation skills in a human resource information technology training assignment actively supporting the employer in defining, integrating and launching innovative solutions to maximize operational performance.

 

career profile

ø  master of education, curriculum and development, occupational education.

ø  b.s., business education/technology.

ø  over 15 years of successful hr experience in the it sector.

ø  demonstrated leadership and facilitation skills.

ø  record of progression to positions of increasing authority and responsibility.

ø  expertise in all facets of employee development focused on advanced technology.

ø  adept in coordinating with webmasters in developing training materials/curricula.

ø  proficiency in web-based training methodologies including ms office suite, frontpage, acrobat, photoshop and html.

ø  skilled classroom presenter.

ø  plan, schedule and maintain multiple training courses/initiatives.

ø  knowledgeable in documentation, report origination and formulation of policies/procedures.

ø  proven ability in employee service delivery and issue resolution.

ø  strong focus on quality and meeting organizational objectives.

ø  outstanding capacity in planning, analysis and problem-solving.

ø  well-organized multi-tasker with strong detail orientation.

 

professional experience

the methodist hospital, houston, tx                                                                                        1997 c present

organizational development training specialist (2007-present)

         promoted to facilitate employee development function.

         perform in-depth training needs assessments.

         collaborate with managers and coworkers to design and revise course curriculum and content.

         deliver high quality ms office training/technical support in all network hospitals.

         conduct training meeting organizational needs covering classroom and personal environments.

         develop and manage training schedule.

         facilitate classroom training in clinical and non-clinical settings

         initiate course outline and training documentation.

         distribute end-user documentation throughout organization.

         conduct individual/group instruction in pc applications and department-specific applications.

         manage multiple databases using ms access

         gain insight into user needs.

         develop access databases and powerpoint presentations.

         designated as project team member for vendor application training.

         orchestrated multiple training rollouts on hospital specific applications and upgrades.

         manage and upgrade training center website.

         introduce needed material changes using appropriate evaluation metrics.

         maintain currency with new educational techniques and incorporate into training.

         work with users one-on-one to create powerpoint presentations.

         spearhead effective curriculum development for individual and group training.

         exercise technical problem solving skills to resolve issues.

         provide technical advisement for all levels of staff and management

         effectively communicate technical information to non-technical audiences.

 

 

 

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training coordinator (2000-2007)

         advanced to design/implement ms office training/technical support to end-users throughout system.

         originated course outlines, training documentation and/or support material for applications training.

         facilitated training covering frontpage, visio, word, excel, powerpoint, access, outlook, acrobat and photoshop.

         successfully troubleshot end-user issues on applications taught.

         orchestrated on-going technical development of troubleshooting skills of departmental technical systems coordinators.

         initiated and managed training center website.

 

senior it implementation and support analyst ii (1997-2000)

         recruited to deliver desktop support to end-users.

         ensured problem resolution via telephone, on-site and remote access.

         conducted in-depth troubleshooting of computer and software related problems. 

         developed user accounts.

         managed, upgraded and maintained help desk website and training center website.

         delivered organizational training/support on ms office and other applications.

         troubleshot problems and supported end-users on multiple applications.

         facilitated technical development of troubleshooting capacity of departmental technical systems coordinators.

         utilized word, excel, powerpoint, access, outlook, lotus wordperfect, frontpage, photoshop, visio, acrobat and hospital-specific applications.

 

 

earlier background

prior to 1997, served as computer training and support specialist, syscom development inc., contracted to nasa-johnson space center, medical sciences division, adjunct instructor, houston community college, adjunct instructor, university of houston,  and supervisor, computerized office administration, video technical institute, all of houston, tx.  in these assignments, built outstanding training, personnel development, technology usage, project management, process improvement and communication skill sets.

 

 

education

university of houston, houston, tx

master of education, curriculum and development, occupational education, 1982

 

bachelor of science, business education/technology, 1979