tuan do 3211 meadow stone court - charlotte , nc 28273
980) 428-4083 firstname.lastname@example.org
proficient it professional
eager to contribute outstanding computer programming, installation,
configuration and user support expertise as well as strong project management
and communication skills toward actively supporting an organization in
ø b.s., information technology.
ø cisco certification.
eight years of relevant it experie
focus on installation, maintena
and troubleshooting of applications, hardware and telecommunications devices.
capacity to develop and implement adva
ø skilled consultant and advisor.
ø proven user support capacity.
ø record of
progression to positions of i
authority and responsibility.
ø proficient in software, databases and operating systems.
ø background in installation/set-up and managing software updates, network set-up and peripherals.
ø strong focus on exceptional customer service, quality and meeting organizational objectives.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player.
tcp/ip, iso/osi, ethernet, token ring, vpn, udp, cisco asa firewall 5505, c, html, java, lan manager is it up (system monitoring), norton firewall and ghost, mcafee/norton virus protection utilities, track it, ms office suite, microsoft project and microsoft frontpage®, t-berd 224, sunrise test set, lan analyzer, volt meter, phone tester, platforms: microsoft windows® operating systems 95 and up, linux knoppix, unix
central office/field technician
to conduct t1 and t3 facility accepta
nce and pre-cut
effectively troubleshoot ss7 link with other carriers.
install and configure csu/dsu, mpls, frame and firewall cpe.
perform configuration, changing and loading of cisco and adtran configuration file.
effectively map channels on customer channel banks equipment of adtran and cisco (1481, 2811, 2600, 1800, and 1700) router.
aid voip setup of cisco 2431 iad and adtran 916 iad.
tasked to test/turn-up ds0, ds1, ds3, and oc 48 with multiple vendors (bellsouth, verizon, ctc, sprint, time warner, dukenet, and windstream).
evaluate and troubleshoot ss7 link and restore.
efficiently restore oss trunks, trunk groups in 5ess and santera softswitch.
tune and deliver customer pri, trunks, and data services.
assume responsibility to troubleshoot lucent 5ess and tekelec softswitch from alarm.
play key role in daily dacs facilities analysis.
conduct network/customer outage resolution.
administer site alarms on 5ess, dacs and environmental.
ensure network trunking reliability through facility, correcting facility and signal issues.
assess and manage digital cross-connect on tellabs 5500 and 5320 dacs
initiated development of test systems.
improve and implement management of production systems.
track and maintain monitoring software/hardware to ensure system availability.
detect and resolve systems outages.
develop, update and resolve tbs trouble tickets for customers, switches, dacs, facility and related issues.
retained to deliver efficient remote end-user support with application/computer issues.
to configure/maintain all firewall and vpn accounts i
policies and rules.
successfully installed/configured manager store pc.
achieved connection to corporate network through secure vpn tunnel.
remote desktop applications such as pc anywhere 10 and ultra v
coordinated with external partners/customers to resolve connectivity issues and deliver customer support.
effectively rolled out windows xp pro to over 60 corporate uses and 67 site locations.
achieved use of t1 connection for vpn tunnel.
charlotte nc 2000
brought into organization to support all aspects of telecommunications.
integrated voice and data, standards i
dsl, isdn and t1.
coordinated with multiple groups to facilitate development projects.
aided work on voice and data communications, coordination of telecommunication hardware and software upgrades.
developed documentation for telecommunications equipment and services for internal and external use.
originated documentation covering equipment inventory and central office work.
testing/assessment of hardware and software to determine efficie
reliability and compatibility with existing system.
resolved product/service issues on a consistent basis.
complied with quality control guidelines/regulations set forth by osha, fcc and nec.
followed installation, technical, operations, safety and employee handbook guidelines.
gained expertise in routers (verilink, netopia and adtran), hubs, switches, terminal servers, csu/dsu's, multiplexers and modems.
adept in remote configuration, installation and maintena
of customer cpe equipment.
provided technical service/support during installation and commissioning of new or expanded systems.
facilitated testing/inspecting systems to meet local and national codes.
university of phoenix at
b.s., information technology, 2008
and information processing, critical thinking and computer logic, project
planning and implementation, fundamentals of business systems and development,
computer programming i and ii, database co ncepts,
database management systems, sql for business, network and telecommunication i
and ii, introduction to unix, visual basic, adva nced
visual basic, windows networking, web programming i and ii.
continuing education c cisco certification
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