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tuan doxxxxxx yyyyyyyyyyyyy x. yyyyyy 3211 meadow stone court - charlottexxxxxx, ncxxxxxx 28273xxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 00000

(980) 428-4083xxx-xxx-xxxx



proficient it professional eager to contribute outstanding computer programming, installation, configuration and user support expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performancxxxxxxe.

career profile

ø  b.s., information technology.

ø  cisco certification.

ø  over eight years of relevant it experiencxxxxxxe.

ø  strong focus on installation, maintenancxxxxxxe, testing and troubleshooting of applications, hardware and telecommunications devices.

ø  outstanding capacity to develop and implement advancxxxxxxed applications.

ø  skilled consultant and advisor.

ø  proven user support capacity.

ø  record of progression to positions of incxxxxxxreasing authority and responsibility.

ø  proficient in software, databases and operating systems.

ø  background in installation/set-up and managing software updates, network set-up and peripherals.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

technology skills

tcp/ip, iso/osi, ethernet, token ring, vpn, udp, cisco asa firewall 5505, c, html, java, lan manager is it up (system monitoring), norton firewall and ghost, mcafee/norton virus protection utilities, track it, ms office suite, microsoft project and microsoft frontpage®, t-berd 224, sunrise test set, lan analyzer, volt meter, phone tester, platforms: microsoft windows® operating systems 95 and up, linux knoppix, unix

professional experiencxxxxxxe

paetec, charlottexxxxxx, ncxxxxxx                                                                            2006 - present

central office/field  technician

       recruited to conduct t1 and t3 facility acceptancxxxxxxe and pre-cut testing.

       effectively troubleshoot ss7 link with other carriers.

       install and configure csu/dsu, mpls, frame and firewall cpe.

       perform configuration, changing and loading of cisco and adtran configuration file.

       effectively map channels on customer channel banks equipment of adtran and cisco (1481, 2811, 2600, 1800, and 1700) router.

       aid voip setup of cisco 2431 iad and adtran 916 iad.

       tasked to test/turn-up ds0, ds1, ds3, and oc 48 with multiple vendors (bellsouth, verizon, ctc, sprint, time warner, dukenet, and windstream).

       evaluate and troubleshoot ss7 link and restore.

       efficiently restore oss trunks, trunk groups in 5ess and santera softswitch.

       tune and deliver customer pri, trunks, and data services.

       assume responsibility to troubleshoot lucent 5ess and tekelec softswitch from alarm.

       play key role in daily dacs facilities analysis.

       conduct network/customer outage resolution.

       administer site alarms on 5ess, dacs and environmental.

       ensure network trunking reliability through facility, correcting facility and signal issues.

       assess and manage digital cross-connect on tellabs 5500 and 5320 dacs

tuan doxxxxxx yyyyyyyyyyyyy x. yyyyyy

page two

       initiated development of test systems.

       improve and implement management of production systems.

       track and maintain monitoring software/hardware to ensure system availability.

       detect and resolve systems outages.

       develop, update and resolve tbs trouble tickets for customers, switches, dacs, facility and related issues.


petro express incxxxxxx., charlottexxxxxx, ncxxxxxx                                                                2006

help desk 

       retained to deliver efficient remote end-user support with application/computer issues.

       tasked to configure/maintain all firewall and vpn accounts incxxxxxxluding policies and rules.

       successfully installed/configured manager store pc.

       achieved connection to corporate network through secure vpn tunnel.

       administered remote desktop applications such as pc anywhere 10 and ultra vncxxxxxx.

       coordinated with external partners/customers to resolve connectivity issues and deliver customer support.

       effectively rolled out windows xp pro to over 60 corporate uses and 67 site locations.

       achieved use of t1 connection for vpn tunnel.


network telephone corp., charlottexxxxxx ncxxxxxx                                                       2000 - 2006

field technician

       brought into organization to support all aspects of telecommunications.

       successfully integrated voice and data, standards incxxxxxxluding dsl, isdn and t1.

       coordinated with multiple groups to facilitate development projects.

       aided work on voice and data communications, coordination of telecommunication hardware and software upgrades.

       developed documentation for telecommunications equipment and services for internal and external use.

       originated documentation covering equipment inventory and central office work.

       conducted testing/assessment of hardware and software to determine efficiencxxxxxxy, reliability and compatibility with existing system.

       resolved product/service issues on a consistent basis.

       complied with quality control guidelines/regulations set forth by osha, fcc and nec.

       followed installation, technical, operations, safety and employee handbook guidelines.

       gained expertise in routers (verilink, netopia and adtran), hubs, switches, terminal servers, csu/dsu's, multiplexers and modems.

       was adept in remote configuration, installation and maintenancxxxxxxe of customer cpe equipment.

       provided technical service/support during installation and commissioning of new or expanded systems.

       facilitated testing/inspecting systems to meet local and national codes.



university of phoenix at charlottexxxxxx, charlottexxxxxx ncxxxxxx

b.s., information technology, 2008

gpa: 3.2


relevant coursework:

computer and information processing, critical thinking and computer logic, project planning and implementation, fundamentals of business systems and development, programming concxxxxxxepts, computer programming i and ii, database concxxxxxxepts, database management systems, sql for business, network and telecommunication i and ii, introduction to unix, visual basic, advancxxxxxxed visual basic, windows networking, web programming i and ii.


continuing education c cisco certification

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