Results-focused leader specializing in driving business growth, building solid teams, developing strategic plans, initiating cost-effective improvements, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 25+ years experience toward maximizing an employer s success.
Ambitious self-starter who offers a background within a myriad of industries (e.g. retail, hospitality, trucking, real estate).
Top performer who excels at identifying lucrative revenue-boosting opportunities, defining targeted company strategies for capturing new business, developing an existing customer base, and attaining solid leveraging in competitive markets.
Integral leader who contributes proven experience in large-scale business optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and profitability.
Out-of-the-box thinker who creates valuable business partnerships and goals to achieve forward-thinking company objectives, along with supporting quality staff recruitment that encourages diversity, low turnover, and company loyalty.
Strategic Analysis / Planning
Turnaround Business Situations
Team Building / Training Processes
New Business Growth
Financial Management / Control
Client / Customer Service
Inventory / Shrink Control
Meet and / or exceed all high-level sales goals by building valuable customer relationships and creating an appealing store environment through the implementation of profit-focused interior merchandise displays to boost client base.
Utilized broad scope of industry knowledge and dynamic business acumen toward working with diverse companies to evaluate, recommend, implement, and train executives and leaders on standards and procedures to improve operations.
Liaised among high-profile companies such as Wasatch Development & Construction, Vernon Downs Racetrack & Casino, and Weaver Meat Company to enhance customer service, increase overall efficiency, and optimize profits.
Casual Dining Restaurant Manager
Applied strong leadership talents toward directing high-volume restaurant operations, including recruiting, training, and managing teams; handling scheduling and payroll; preparing inventories and food prep sheets; and overseeing finances.
Evaluated restaurant facilities for safety, health, and environmental hazards and / or risks and ensure site meets internal quality standards, regulatory compliance, and operational guidelines to reduce occupational injuries and financial losses.
Fostered cooperative teamwork while empowering associates to uphold superior customer service levels at all times.
Gourmet Coffee House & Room Service Shift Manager
Strategically steered a gourmet coffee and pastry outlet within an 1,800-room resort hotel and casino, including training, scheduling, and directing a customer-focused staff while controlling labor costs in compliance with internal standards.
Developed workable team goals and implemented methods to improve productivity, reduce costs, and increase profits.
Contributed solid communication and interpersonal relations skills toward promptly resolving guest and employee issues.
Expertly prepared daily restaurant reports (e.g. revenue, labor, call-in log, promotions tracking) and handled payroll.
Food & Beverage Manager
Led targeted decision-making for Room Service and VIP dining rooms within a 900-room hotel and casino, including training, coaching, and evaluating all food and beverage personnel in compliance with company and department policies.
Planned and prioritized individual and team workflow to maximize use of resources and meet key operational goals.
Sales Executive / Owner
Sustained profitable operations via sales of accounting and financial management software within a competitive Mid-Atlantic state region, including selling and marketing software and consulting services to mid-market companies.
Owner / Operator
Purchased, restored, and sold historical residential properties within the Capital Hill / Avenues area of Salt Lake City.
Owner / Manager
Built an interstate and intrastate over-the-road transportation company specializing in refrigerated freight and local drayage hauling from a $10,000 investment to $1.5 million in annual revenue, including recruiting, training, and managing results-driven teams; administering payroll, insurance, and fuel programs; establishing and implementing safety and maintenance programs; ensuring compliance with state and federal regulatory agencies; and negotiating and managing all contracts.
Extensive Baccalaureate Coursework
University of Utah / Central Arizona College / Utah State College
Harrah s Management Training (EIS) • Sands Management Development
Management Training Programs (Fraud Awareness, Sexual Harassment) • IBM Sales Training
American Red Cross • Spring-Ford Chamber of Commerce • Western Technical School • Babe Ruth League Coach
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