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6923 pernod ave. - st. louis, mo  63139



yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented training specialist eager to contribute exceptional project management, interpersonal relation and team-building skills toward optimizing operations of a progressive organization.



ø  offer approximately 10 years progressive experience in training and documentation development, including extensive experience in customer service training, with comprehensive management background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully develops, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative training strategies to boost company performance.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff.


career achievements

ø  awarded the quality service excellence award in 2005 for exceptional service.

ø  consistently met and exceeded expectations on annual reviews.

ø  contributed technical writing expertise in creating and publishing training materials used by over 1,000 bank employees. 


professional experience

scottrade, inc., st. louis, mo                                                                                          2007-present

training specialist

  contribute dynamic leadership skills in managing the new employee on boarding classes, with strong focus on optimizing productivity, efficiency and performance of all new employees.

  proficiently design, develop and administer content for internal customer relationship webpage, exhibiting strong technological and writing talents.

  ensure all employees are properly trained on customer service skills and techniques to ensure the delivery of superior services and satisfaction.

  build and establish key relationships and liaise effectively with multiple departments to collaboratively produce and deliver software, product and process training courses.


citimortgage, inc., o fallon, mo                                                                                      2001-2007

training manager

  applied sharp business acumen in directing and motivating 7 employees in training 500+ employees annually on mortgage products, procedures and policies, playing an instrumental role in the development of top performing team members.


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stephen r. stark                                                                                                                                     page 2 of 2



citimortgage, inc., o fallon, mo                                                                                      2001-2007

training manager


  effectively planned, coordinated and facilitated training functions to maximize productivity, efficiency and quality; directly oversaw the development of training materials and steered project planning.

  spearheaded diverse managerial and administrative activities including staffing, interviewing, hiring and training staff members.

  as a certified communico magic facilitator, coached training and sales staff in all aspects of advanced customer service communications.


a.g. edwards, st. louis, mo                                                                                           1999-2001

project manager / qa tester (contract)

  relied upon to lend expertise in overseeing all facets and phases of a hardware installation project, impacting 700+ branches.

  conducted comprehensive research and analysis of business requirements to define and implement policies and boost overall operational performance.

  strategically planned and coordinated installation schedules to maximize use of resources while controlling costs and meeting company needs.

  exhibited strong communication skills in acting as primary liaison between third party vendors and internal personnel; promptly responded to inquiries and resolved problems.

  provided quality assurance testing for new financial consultant software, illustrating strong analytical and problem solving abilities.

bank one, chicago, il                                                                                                     1998-1999

loan integration/software trainer (contract)

  designed, developed and facilitated classroom education for new loan products, processing and servicing.

  delivered on-site post-training support to end-users to ensure smooth flow of operations; identified issues and provided prompt and efficient resolutions. 


mercantile bank st. louis, mo                                                                                        1995-1998

trainer and testing coordinator (contract)

  maintained full accountability for managing the development of computer based training (cbt) end-user material for bank employees. 

  analyzed business requirements, created training programs and delivered classroom/cbt courseware, demonstrating exceptional project management and multitasking abilities in meeting and exceeding goals and timelines.

  successfully managed database test script production for system interfaces.


education & certification

bachelor of science, human services - upper iowa university (fayette, ia), 1994; graduated cum laude

astd certified consulting trainer, 2008







hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by my career background, i have approximately 10 years of training experience, assuming increasing levels of responsibility.  from leading high performance teams and facilitating superior employee development to designing effective training materials and executing proactive customer service processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing targeted solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 


i have consistently met and exceeded expectations on annual reviews.  among my accomplishments, i was awarded the quality service excellence award in 2005 for exceptional service.  i also contributed my technical writing expertise in creating and publishing training materials used by over 1,000 bank employees.  to complement my experience, i am an astd certified consulting trainer.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




stephen r. stark




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