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Yyyyyy x. yyyyyy

87-89 Marsh Bird Drive New Beith QLD, Australia 4124

Home Phone: 07 3297 6830 / Cell Phone: 0434 108 517



                                  Customer Service Professional                                


Ambitious Customer Service Professional with a 10+ year proven track record of success and progressive office administration acumen including, assessment of financial resources, deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, and sound decision making. Possess exceptional organizational and interpersonal attributes and a proven determination to succeed. Exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. Strong passion for providing infectious enthusiasm, provoking others to reach for the next level of success. Consistently create lasting relationships with people from diverse cultures and professional backgrounds. Interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy.


Technical competencies: MYOB, CRM, Pronto, Microsoft Excel, Microsoft Word, Microsoft Access, Internet, Lotus Notes, Outlook Express; Licenses: First Aid Certificate and Open Car License


                                                 Career Profile                                                


Service Administrator, 02/2009 C 04/2009

Medventures, Australia

  • Handled a variety of financial management tasks such as debt collection, processing cheques and credit card payments, sales/service job invoicing, generating purchase orders and quotes.
  • Successfully executed administrative functions including data entry, monitoring multi-line phone systems, filing, faxing, photocopying, cold calling, file management, and report generation.
  • Persuaded clients to purchased upgraded services and remained accessible to internal and external customers offering stellar support and service.
  • Tracked equipment repairs and timeliness of repairs; oversaw technician scheduling and verified that technicians remained on task.
  • Interacted with transport companies to remain informed about deliverables.
  • Designed and defined the content of the company website and produced promotional materials aimed at increasing demand for company s services/products.
  • Maintained adequate inventory pricing, and ordered stocks and spare parts as necessary.


State Service Administrator, 05/2008 C 01/2009

Quirks Australia, Australia

  • Secured the position of State Administrator after company gained national status.
  • Oversaw monthly budget and verified integrity of figures and accuracy of spending as to prevent waste and abuse; reconciled banking statements.
  • Generated accurate sales reports covering daily operations and forecasted happenings.
  • Ensured that the highest level of service was maintained when dealing with subcontractors, internal/external clients, and infield technicians.
  • Processed consignment orders and stock requests, short term rental requests, consignment stock, and stock movements in and out.
  • Completed general clerical functions including filing, faxing, photocopying, data Entry, and collecting/disbursing incoming and outgoing mail.
  • Processed payment information, invoiced clients, and maintained purchase orders.


CLO - Customer Liaison Officer / Logistics, 10/2007 C 05/2008

Quirks Australia, Australia

  • Quickly promoted from temporary Receptionist to Customer Liaison Officer focused on maintaining corporate client accounts and handling Logistics operations.
  • Utilized strong communication skills to interact with clients and transport companies via phone.
  • Checked to ensure that appropriate changes were made to resolve customers' concerns.
  • Ensured continued satisfaction of customers by providing high quality service, timely scheduling of operations, and contract maintenance
  • Managed a variety of clerical functions including data entry, filing, invoicing, and report generation.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


Receptionist, 05/2007 C 10/2007

Quirks Australia, Australia

  • Filed and maintained records, reconciled banking information, and processed credit card payments.
  • Collected, sorted, distributed, and prepared mail, messages, and courier deliveries.
  • Operated telephone switchboard to answer, screen and forward calls, provide information, take messages and schedule appointments.
  • Processed and prepared memos, correspondence, purchase orders, or other documents.
  • Scheduled appointments, and maintained/updated appointment calendars.
  • Transmitted information or documents, using computer, mail, or facsimile machine.


Child Care Assistant / Bus Driver, 03/2005 C 07/2005

  • Disciplined children and recommended or initiated other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Identified signs of emotional or developmental problems in children and brought them to parents' or guardians' attention.
  • Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Observed and monitored children's play activities; read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.


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