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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

career objective

results-driven multi-unit manager eager to contribute depth of knowledge in business development, fiscal administration, and team leadership toward supporting the employer in optimizing bottom-line performance

profile

ø  offer numerous years of progressive district and store management experience in multi-unit retail environments, with expertise in operations, sales, customer satisfaction, employee development, store openings, merchandizing, budget administration, and p & l

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  build, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor industry trends and developments to identify and capitalize on opportunities to penetrate and develop highly competitive markets

ø  conduct detailed business analyses to develop and implement internal cost controls, appropriately allocate resources, and reduce shrink; create accurate forecasts

ø  dynamic communication, presentation, negotiation, and relationship management skills

 

~ key achievements ~

  • effectively administer annual budget of more than $2m for busy, high volume barnes and noble long island location
  • introduced cost controls to reduce shrinkage at barnes and noble from 4.74% to 2.33%
  • developed and implemented new management goals and employee incentive programs, instituted staff-wide training programs, and play an ongoing role in conducting performance reviews to help formulate learning plans for the management team at barnes and noble
  • maintained outstanding levels of customer satisfaction while boosting revenues and decreasing expenditures at nysc by proactively addressing member concerns, managing sales goals and staff performance, and supervising facility and equipment maintenance
  • grew used game business by 7% in first year alone by implementing repeat client / membership card program at gamestop; additionally teamed with district manager on re-allocating backstock at all regional stores to maximize sales
  • expertly trained and led 60-member team in providing knowledgeable and courteous customer service resulting in continually increased gross and net profits at the wiz
  • successfully managed operations at 11 distinct namco locations; followed up with managers on technical training and knowledge, rotated machines on a weekly basis to increase sales, and participated in local events to generate additional revenue
  • profitably managed 10+ hollywood video stores and significantly reduced management turnover through attentive coaching, leading monthly strategic planning meetings, and regular travel to all stores
  • actively participated in corporate expansion efforts and opened more than 20 new hollywood video locations throughout the chicago area

professional experience

store manager, barnes and noble, long island, ny                                                                                 2005 c present

general manager, new york sports club, new york, ny                                                                              2004 c 2005

store manager, gamestop, queens, ny                                                                                                      2003 c 2004

general manager, the wiz, new york, ny                                                                                                    2002 c 2003

district manager, namco inc., chicago, il                                                                                                    2001 c 2002

district manager / assistant manager, hollywood video, chicago, il                                                           1995 c 2001

 

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