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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




human services professional with adult and non-traditional student education eager to contribute talents toward supporting a dynamic online university in delivering quality academic programs.



ø  solid experience in designing, developing and implementing engaging online teaching programs.

ø  effectively define, develop and implement targeted action plans to maximize student performance.

ø  proficient in marriage & family therapy, parenting strategies, integrated therapeutic approaches, needs assessment and program development.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.



master of science in human services - capella university, minneapolis, mn, 2008

  courses include: mental health, therapeutic approaches, ethics & multiculturalism and research


graduate certificate in human services, marriage & family services - capella university, minneapolis, mn, 2005

  gpa: 4.0


bachelor of science in community & human services - suny empire state, saratoga, ny, 2003


associate of arts in humanities and social sciences - clinton community college, plattsburgh, ny, 2000

  gpa:  4.0


professional experience

university of phoenix, online                                                                                                           xxxx-present  

teaching mentor, cultural diversity

  effectively teach online classes by planning course content and methods of presentation.

  apply technical skills toward utilizing online programs to review reports and grade assignments.

  successfully provide learner-centered leadership for students through an interactive online environment.

  proactively monitor student learning, develop curriculums with staff and implement plans for improving student achievement.

  evaluate success of courses and review student performances.


mountain lake services, willsboro, ny                                                                                            2006    

assistant residential manager

  demonstrated strong communication and leadership skills in effectively steering monthly staff meetings to coordinate projects/workflow and define expectations as well as delivering on-going training programs.

  strategically planned and coordinated all services and programs for 12 developmentally delayed adults, with strong focus on fostering social development.

  steered diverse managerial activities including staffing, training and performance evaluation of 20 personnel. 

  empowered and motivated residents to live healthy, independent lives by performing individual and group trainings to assist in the development of social, emotional and cognitive skills.

  collaborated with direct care staff, medical professionals and instructors.



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camp lejeune, jacksonville, nc                                                                                                     2001-2002

key volunteer network

  applied advanced communication and interpersonal relation skills toward building and establishing key relationships and liaising effectively with commander, marine corps spouses and families.

  conducted comprehensive review and analysis of each situation to support military officials; offered emotional support, networking opportunities, and referrals to financial and mental health services.


family day care, plattsburgh, ny                                                                                                    1999-2000    


  assisted children in evaluating their abilities, interests, talents and personality characteristics.

  implemented engaging preschool activities, with focus on structured learning, nutrition, and social development.

  partnered with jceo community outreach program, department of social services, and the child care coordinating council of the north country to ensure appropriate services for children.

  engaged in positive relationships with staff, students, parents and community.

  achieved deficiency-free audits while ensuring critical compliance with all licensing and training regulations.


additional experience


property owner and manager, morrisonville, ny                                                                                2007-present

property manager


technical skills

microsoft office applications and internet programs


community activities

den leader - jacksonville cub scouts, jacksonville, nc, 2004-2005



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