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yyyyyy x. yyyyyy                                     p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000





management specialist seeking to utilize extensive experience, professional training, managerial, transportation and decision-making skills in a challenging operations manager assignment.

career profile

ø  master of business administration and bachelor of science in professional aeronautics.

ø  federal aviation administration certification.

ø  over 10 years of operations, staff, and air traffic control experience in government and military sectors.

ø  knowledgeable in strategic planning, evaluation, documentation and risk analysis.

ø  skilled in compliance assurance, staff monitoring and accident investigation.

ø  record of progression to positions of increasing authority and responsibility.

ø  deliver exceptional customer service, quality and attainment of organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  expertise in developing and overseeing professional teams.

ø  well-organized multi-tasker with strong detail orientation.


professional certifications

federal aviation administration certification


professional experience

metropolitan transit authority, los angeles, ca                                                                           2007 - present

assistant rail division manager

       oversee fire, life and safety issues for traction power department and coordinate emergency responses.

       facilitate staff compliance and collaborate with various departments to improve schedules and service.

       direct staff of closed-circuit television observers and rail operations control supervisors.

       author incident reports, correspondence, bulletins and standard operating procedures.


federal aviation administration, fremont, ca                                                                                   2005 - 2007

air traffic control specialist

       provided control service for air carriers, military and general aviation aircraft.

       updated and processed flight plans, provided advisory services and relayed weather warnings.

       aided third-party emergency response agencies to assist aircraft in distress.


metropolitan transit authority, los angeles, ca                                                                                         2005

rail transit operation supervisor

       prioritized work schedules, documented operations, trained personnel and investigated rail accidents.

       managed rail control center to monitor train movements and resolve operational problems.

       ensured coordination with emergency responders, conducted after-accident interviews and documented events.




embry-riddle aeronautical university

master of business administration 2010

bachelor of science, professional aeronautics 2004

management orientation program - hazardous communications training, 2007

management orientation program - title vii and sexual harassment prevention, 2007

managerial and supervisory training, 2007

introduction to human resource policies, 2007




yyyyyy x. yyyyyy

page two




department of homeland security & emergency management institute ics-300 fema, 2007

department of homeland security & emergency management institute ics-200 fema, 2007

department of homeland security & emergency management institute ics-100 fema, 2007

transit terrorism awareness, 2007

air traffic control - en route center control training, 2005

air traffic control - terminal school, u.s. air force, 2001


military experience

united states air force, wrightstown, nj                                                                                         2000 - 2004

air traffic control specialist

       disseminated instructions to aircraft operating under instrument and visual flight rules.

       directed introductory training program and processed flight plans.

       managed personnel records, assisted in accident investigations and evaluated staff.

       coordinated with emergency responders and relayed dangerous weather information.



















yyyyyy x. yyyyyy                                     p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an operations manager capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a master of business administration degree, a bachelor of science degree in professional aeronautics and over ten years of operations, staff supervision, accident-investigation and compliance experience. to complement this background, i possess emergency coordination, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy















yyyyyy x. yyyyyy                                     p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000






thank you letter text





contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting operations manager position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.








yyyyyy x. yyyyyy



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