operations management

results-focused operations manager specializing in transportation and logistics eager to contribute expertise toward supporting a progressive company in optimizing operational and financial performance. long-respected for advanced abilities in personnel management, business development, product/service knowledge, client relations and account management. outstanding blend of expertise in staff leadership, communication, creative problem solving, and driving projects to meet strict timelines. excels at managing employees, fusing resources, and advancing organizational directives through innovative programs and initiatives. possess class cdl-b license with hazmat and impeccable driving record.

core competencies:

revenue optimization / business development / strategic planning

 process improvements / relationship management / client relations / fleet management

leadership & team building / p&l c fiscal management / regulatory compliance

technical competencies:

ms word ~ excel ~ powerpoint ~ as400 ~ ultipro payroll software

career history

dunbar armored, newport, de

the 3^rd largest armored car company in the us; 80 branches nationwide.

branch manager, 2008 c 2009

         addressed all branch operations management (om) concerns with a focus on tactical, and short-term operation management goals such as fleet management, oversaw 15+ routes, and osha/dot regulatory compliance.

         designed operation and improvement of the systems that create and deliver the organization's products/services; ensured efficient financial management through budget administration and p&l reconciliation.

         maintained a consistent understanding of the happenings behind the company's core operations and continually actively seek after operations improvement.

         ensured that business operations are efficient and effective and oversaw the resources, sales performance, scheduling, and personnel management.

significant accomplishments

         restructured operations and methods of delivery and recognized an immediate $45k profit margin within 4 months.

         instituted effective professional development sessions resulting in a more prepared staff and directly impacted client retention and referrals.

         ensured that clients remained a #1 priority and saw increase business as a result.

 

brooks / at systems / garda, wilmington, de

brooks purchased by at systems; at purchased by garda; the 2^nd largest armored car company in the country.

branch manager, 2006 c 2008

         directed the successful operation of 24 routes, 8 shuttle crews, 10-wheelers, tractor trailers, and personnel tasked with visiting the federal reserve daily.

         strengthened the professional development and potential of staff by defining methods for better meeting the needs of a larger client base.

         interacted with upper management, personnel to quickly resolve any internal issues with scheduling, fleet management, and deliverables.

         controlled inventory and logistics as point of contact for spearheading packaging, distribution, and tracking efforts.

         selected qualified candidates for the tasks associated with available positions.

significant accomplishments

         drove profits by $150k; increasing from a 13 truck fleet to a 23 truck fleet in under 1 year.

         recognized additional profits due to realignment of the over-the-road department.

 

vault supervisor/assistant manager (at systems), 2005 c 2006

         oversaw the professional success of multi-member crews including scheduling, personnel management concerns, and supported staff by distributing mapped routes.

                     

driver/messenger (brooks armored/at systems), 1994 c 2004

         held strictly accountable for protected large amounts of cash and valuables.

education

bachelor s in transportation & logistics management

american military university (online)

professional development

-         cisco certified network administrator

-         class cdl-b license with hazmat

-         metrowide networking, marlton, nj

-         delaware technical & community college, newark, de