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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused senior-level claims representative specializing in driving insurance processes efficiency, managing high-volume accounts, providing world-class client relations, and cultivating a strong brand image with superior quality eager to offer 20 years experience toward maximizing an employer s success.



profile of qualifications


         top performer who effectively streamlines operations to increase efficiency and optimize company profits, along with consistently meeting and / or exceeding goals and customer services initiatives to ensure industry dominance.

         excellent communicator who seamlessly interfaces with all levels of business representatives and customers, including profitably negotiating with legal professionals, clients, and third parties to attain mutually beneficial results.

         ambitious self-starter who holds a temporary adjusters license and sits for a permanent license in august 2010.



key areas of expertise


new business development            liability determination                 start-up operations              cost-effective negotiations

home / auto / injury claims            verification / investigation          process improvement          client / customer relations



career highlights


         recognized for job excellence with amica insurance by receiving exceeds expectations on every review since hire.

         noted in a top 15% of revenue producers for countrywide home loans and averaged sales of $3.65 million per month.

         achieved record sales levels in dallas territory for herff jones, inc. from may 1999 through june 2004, along with attaining honors for extensive sales efforts via selection into the prestigious president s achiever club in 2004.



professional synopsis


claims representative

amica insurance                                                                                                                                                                       2009 c present


         utilize broad scope of industry and professional services knowledge to settle homeowner and automobile property damage claims, including performing investigations, determining liability, and negotiating settlements, as well as handling coverage questions, injury claims, total losses, and subrogation files to ensure seamless processes at all times.


bank specialist

state farm insurance burl wood agency                                                                                                                           2008 c 2009


         built and sustained valuable customer relations and increased overall agency sales among a myriad of products by supporting clients with key banking services such as mortgage applications, deposit accounts, and auto loans.


loan officer

countrywide home loans                                                                                                                                                            2006 c 2008


         expertly originated mortgage loans by interviewing clients within a fast-paced call center environment, along with generating substantial revenue by writing, assisting with processing, and funding of conventional, fha, and va loans.


account executive

herff jones, inc.                                                                                                                                                                              1998 c 2006


         established a profitable business from the ground up via targeted sales of diplomas, graduation announcements, class rings, and graduation regalia to 67 k-12 school districts and 5 universities within the north texas area.

         maximized bottom-line results by actively prospecting for new business, receiving referrals, and delivering innovative presentations to administrators, along with handling all facets of high-quality customer service.


claims adjust / agency field specialist

state farm insurance                                                                                                                                                                   1990 c 1998


         settled automobile claims involving bodily injury and property damage, including managing all coverage verification, investigation, and liability determination, as well as negotiating with attorneys, clients, and third parties.



education & technical summary


bachelor of science                                                                                                                                                  texas tech university


integriclaim (homeowner estimating) • guidewire software (electronic claim file) • microsoft office

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