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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





productive, quality-oriented financial service professional eager to contribute exceptional new business review, documentation, research, and customer service skills toward optimizing operations of a progressive organization.


career profile

ø  long-term administrative assistance, new business reviews and office operations experience.

ø  holder of nasd series 6 and finra 26 licenses.

ø  focus on productivity enhancement and meaningful cost control.

ø  record of progression to assignments of increasing authority and responsibility. 

ø  wide-ranging financial services background.

ø  well-versed in financial suitability issues.

ø  skilled in policy/procedures and process improvement.

ø  comprehensive grasp of business management.

ø  outstanding communications and presentation skills.

ø  expertise in providing support to senior management.

ø  well-organized multi-tasker with strong detail orientation.


professional experience

metlife investors                                                                                                                         2005 - present

new business service representative ii

       review new business applications to determine eligibility, generate rejection letters and resolve issues.

       prepare applications for review by trade principal.

       coordinate with internal/external departments to resolve new business and suitability issues.

       research complex issues and other related assignments.


travelers life and annuity                                                                                                                2002 - 2005

replacement account manager (2003-2005)

       promoted to manage calls to determine transfer status, followed up with agents and researched outstanding needs.

       worked rejection letters from not in good order to in good order and prepared monthly report on trends.

       managed registrations from relinquished carriers on ownership and marketing programs.


account manager (2002-2003)

       recruited to provide customer service, processed money transfers and maintained general correspondence.


ing                                                                                                                                                1998 - 2001

problem resolution coordinator (1999-2001)

       resolved service issues and questions, documented service trends and performed complex transactions.

       coordinated with producers, enhanced company s competitiveness and provided manager assistance.



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yyyyyy x. yyyyyy

page two






service support specialist & aetna retirement services (1998-1999)

       supported 401(k), 403b and 457 distribution, determined transfer account status and verified transfers.

       solved problems between company and broker dealer banking, as well as 1035 transfers.




other experience

have also been employed by: cigna corporation in capacity of pharmacy service representative responding to customer inquiries and problem reports, processing pharmacy claims and following up on questions; the travelers-temp as financial claims analyst, correcting and inputting property claims into computer for tax purposes; itt hartford as underwriting analyst and long term care, conducting phone interviews, screening, auditing and judging applications, and as data processing instructor i, leading development and maintenance of educational programs; and with aetna life & casualty insurance company as analyst assistant, analyst and payment processor.





biblical life college & seminary

master s degree, mts, 2000



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