career objective                              

results-driven business development manager eager to apply exceptional operational management, team building, and strategic marketing skills toward actively supporting the employer in optimizing sales and profits

profile                                                

ø  offer numerous years of progressive business development experience with expertise in market research and analysis, financial administration, and support team leadership

ø  solid experience in targeting and managing wide variety of clientele/accounts; develop strong, competitive bids that generate high-volume contracts

ø  effectively identify and capitalize on opportunities to penetrate and develop markets in constantly evolving environments; sharp business acumen and experienced in managing promotional campaign development and execution

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; proactively monitor performance indicators to adjust resource allocation

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  strong technical proficiencies including ms office (word, excel, powerpoint, access, outlook), oracle, sas, lotus products, imap, vantage point, center view supervisor, and witness monitoring software; fully bilingual in farsi / english

 

~ key achievements ~

• crafted strategic marketing plans responsible for generating more than $20m in new annual revenues from federal student loans, auto sales and financing, and consumer loan products for navy federal credit union
• developed operational tools and reports, including call center tracking application,  instrumental to navy federal credit union senior management in assessing performance
• increased jean country sales by 75% and received numerous store of the quarter awards by instituting staff development program emphasizing customer service

professional experience                

navy federal credit union, vienna, va                                                                                                               1997 c 2009

business promotions analyst / section supervisor (2003 c 2009)

• in recognition of outstanding performance, steadily progressed within credit union to attain position entrusted with broad range of duties and oversight of 22-member team
• conducted intensive market analysis and consumer lending activity research to accurately target prospective clients, forecast trends, develop effective promotional strategies, and establish price points
• prepared staffing and scheduling needs analysis to ensure optimal operational performance; administered budget in line with business needs
• delivered executive-level presentations regarding business development initiatives, cost/benefit analyses, marketing and action plans, and program success 

telephone loan officer / counselor (1997 c 2003)

• interviewed loan applicants and analyzed financial data to determine loan eligibility; provided excellent customer service and financial counseling

 

jean country, manassas, va                                                                                                                 1988 c 1997

district manager / store manager

• expertly oversaw all aspects of daily operations and 15 personnel at this retail store responsible for producing $450m in sales revenue
• established inventory control system and loss prevention tactics to reduce shrinkage and maintain optimal stock levels
• executed administrative functions including banking, report generation, and back office duties

education                                           

university of boston, boston, ma

associates degree in business administration and marketing